Outgoing Calls; No Free Call Keys - Nortel Norstar System Administration Manual

238 Answering calls

Outgoing calls

No free call keys

Compact Plus System Administration Guide
If you put the call on Hold, the line button it came in on is cleared
and the indicator beside the SWCA key goes to fast-flash. On
other telephones in the group, the indicator flashes slowly.
If the call is then retrieved at another telephone, the call shows an
appearance on the Intercom key of that telephone, and the
indicator beside the SWCA key becomes solid. On all other
telephones in the group, the SWCA key displays a solid indicator,
as well, meaning that the call is active on another telephone.
When you make an outgoing call using the intercom key on your
telephone, the call is automatically transferred to the first
available SWCA key. Solid indicators appear beside the intercom
button and the SWCA key on your telephone. All other
telephones in the group also see a solid indicator beside the
SWCA key, indicating that the line for that key is in use. If you
put the call on hold, the SWCA key indicator fast-flashes on your
telephone, and slow-flashes on the other telephones in the group.
The call can then be picked up by any other telephone in the
group.
If all the SWCA keys are currently occupied when a new call
comes in, you can still put the call on Hold.
• If a SWCA key has been freed up between the time you
answered the call, and when you put the call on Hold, the call
will transfer to the free SWCA key and act as described in
"Incoming calls" on page 237.
• If all SWCA keys are still occupied when you put the new call
on Hold, the call will be held at your telephone, on the line it
came in on. When a SWCA key becomes free, you can take the
call off hold and transfer it to a SWCA key so it has a group-
wide appearance, then put the call on Hold again.
These principles also apply to outgoing calls.
P0607114 Issue 01