Hunt Groups; Pickup Group - Nortel Norstar System Administration Manual

Hunt groups

Pickup group

Prime extension
P0607114 Issue 01
Establish hunt groups in your system to allow external and
internal callers to reach a group of extensions by calling a single
directory number. The hunt groups feature ensures calls are easily
routed to the appropriate people. You can programme the
members for a group, member position within a group, how calls
are distributed, how long is spent looking for available agents,
and what happens if all agents are busy.
For example, your company has five sales people available to
field calls from clients. Bob is your most experienced sales
person and you would like him to receive incoming calls first.
You would set up a Hunt Group with these five extensions as
members, programme Bob's extension as the first member in the
group, set the distribution mode to sequential so Bob receives
incoming calls first, and name this group SALES.
See "Programming Hunt groups" on page 119.
Assign extensions to one of nine Pickup groups for maximum call
coverage. This ensures that extensions in a group can answer calls
for any other extension in that group.
For example, Mr. Forbes and Ms. Smith both belong to Pickup
group 3. When Mr. Forbes is away from his extension, Ms. Smith
presses ≤‡fi on her own extension to answer Mr. Forbes'
calls.
A hunt group call ringing at an extension that is a member of a
hunt group can be picked up by any extension in that Call Pickup
Group.
See "Assigning a Pickup group" on page 104.
The Compact Plus system automatically assigns extension 221 as
the Prime extension for each exchange line. Your system installer
can change the extension number in Lines programming. The
Prime extension can be programmed to receive unanswered calls
through Delayed Ring Transfer, Held Line Reminders and Do
Not Disturb transfers.
In a busy office, the receptionist or secretary extension may be
designated as the Prime extension.
Compact Plus System Administration Guide
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