Forward On Busy; Forward No Answer - Nortel Norstar System Administration Manual

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Do Not Disturb (DND) on Busy

Forward on Busy

Forward No Answer

Compact Plus System Administration Guide
When this setting is turned on, you do not hear any ringing if a
second call arrives while you are talking on the telephone. If you
want to know when a second call arrives, turn this setting off.
For example, Mr. Forbes dislikes having his telephone ring when
he is on a call. Therefore, he uses the DND on Busy feature so that
additional calls are diverted to the Prime extension until he has
finished his current call. If your telephone is a Prime extension
for any line, do not use the DND on Busy feature.
If an extension is a member of a hunt group and the extension
activates this feature, the extension will not receive notification
of incoming hunt group calls while on a call.
See "Programming Do Not Disturb on Busy" on page 101.
When you already have a call, ensure that other calls to your
extension are answered. Forward the additional calls to an
extension that you know will be monitored.
For example, Miss Vale works with Mr. Cassidy as a team. They
answer each other's calls. Forward on Busy is set for the
extension of the other person. When Mr. Cassidy is busy on a call,
other calls to his extension are forwarded immediately to Miss
Vale.
If your extension is a member of a hunt group, the Call Forward
on Busy setting is overridden by the hunt group routing.
See "Setting Call Forward no answer" on page 98.
When you are away from your telephone, ensure that calls are
answered by forwarding to an extension that you know will be
monitored.
For example, Miss Vale works with Mr. Cassidy as a team. They
make sure that one of them is always in the office. Forward No
Answer is set for the team-mate's extension. When Miss Vale is
away from her telephone, calls are forwarded immediately to Mr.
Cassidy.
If your extension is a member of a hunt group, the Call Forward
No Answer setting is overridden by the hunt group routing.
See "Setting Call Forward no answer" on page 98.
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