Setting The Hunt Delay; Programming Options If All Hunt Members Are Busy - Nortel Norstar System Administration Manual

Setting the hunt delay

Programming options if all hunt members are busy

P0607114 Issue 01
You can programme the number of ring cycles the system allows
at a hunt group extension before moving to the next hunt group
extension.
You can estimate the delay in seconds by multiplying the number
of rings by six.
1. Place the programming overlay over the appropriate keys on
your programming telephone.
2. Press ≤••¤flfl‹›› (CONFIG). The
display shows Password:.
3. Press ‡¤‡fi°‡ (SAPLUS). The display shows
Terminals&Extns.
4. Press ' until the display shows System prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group:.
7. Enter the hunt group number you want to programme (1-6).
8. Press ≠. The display shows Member extns.
9. Press ' until the display shows Hunt delay:.
10. Press CHANGE to select the setting: 1,2, 3, 4, 5, 6, 7, 8, 9, or 10.
11. Press ® to exit or ' to continue programming.
There are three routing options if all agents are busy:
• BusyTone—the caller gets a busy tone
• Overflow—the call routes to the hunt group overflow position
• Queue—the call stays in the system for the period of time
programmed in Q timeout. Within this period of time, the call
presents to an agent if one becomes available. When time-out
occurs, the call routes to the hunt group overflow position.
1. Place the programming overlay over the appropriate keys on
your programming telephone.
2. Press ≤••¤flfl‹›› (CONFIG). The
display shows Password:.
3. Press ‡¤‡fi°‡ (SAPLUS). The display shows
Terminals&Extns.
4. Press ' until the display shows System prgrming.
5. Press ≠. The display shows Hunt groups.
Programming Hunt groups 125
Compact Plus System Administration Guide