Avaya Communication Manager Administrator's Manual page 1068

Screen Reference
First Announcement Extension
Appears when the ACD and Queue fields are y and the Vector field is n.
Note:
If entering a Multi-Location Dial Plan shortened extension, note the following:
Note:
When entering a Multi-Location Dial Plan shortened extension in a field designed
for announcement extensions, certain administration end validations that are
normally performed on announcement extensions are not done, and resultant
warnings or submittal denials do not occur. The shortened extensions also do not
appear in any display or list that shows announcement extensions. Extra care
should be taken to administer the correct type of announcement for the
application when assigning shortened extensions.
.
Valid entries
Enter a recorded
announcement
extension
number.
blank
First Announcement Delay (sec)
Enter the number of seconds that a call remains in queue before the associated first
announcement is given the calling party. The call retains its place in the queue while the caller is
listening to the recorded announcement. If the call hasn't been answered after the
announcement, the caller hears music (for first announcement only) if Music-on-Hold is
provided or ringing for as long as the call remains in queue. Appears only if the Queue field is y
and the Vector field is n.
Valid entries
0 to 99
blank
1068 Administrator Guide for Avaya Communication Manager
Usage
This is the announcement the caller receives after being
in the queue for the time interval specified in First
Announcement Delay. If the call hasn't been
answered after the announcement, the caller hears
music (only after the first announcement) if
Music-on-Hold is provided, or ringing for as long as it
remains in the queue. If this is the forced first
announcement, the caller always hears ringback after
the announcement; otherwise, the caller hears music (if
provided).
Leaving this field blank indicates there will be no
announcement.
Usage
When 0 is entered, the first announcement is provided
immediately to the caller. This value is set
automatically to 0 if there is no queue.
This field must be blank if there is no first
announcement.