Avaya Communication Manager Administrator's Manual page 1048

Screen Reference
ISDN Caller Disp
This field is required if, on the System-Parameters Customer-Options screen, the ISDN-PRI
or ISDN-BRI Trunks field is y.
Valid entries
grp-name
mbr-name
blank
Local Agent Preference
Use this field whether the routing of an incoming ACD call to an idle agent should be done by
matching the location number of the incoming caller's station or trunk to the location number of
an idle agent. This field can only be set to y if:
the Call Center Release field on the System-Parameters Customer-Options screen is
●
set to 3.0 or later
the Expert Agent Selection and the Multiple Locations fields on the
●
System-Parameters Customer-Options screen are y
the hunt group is defined as a skill hunt group (the Skill? field on page 2 of the Hunt
●
Group screen is set to y)
Valid entries
y/n
MM Early Answer
This field applies for systems using Multimedia Call Handling only.
Valid entries
y/n
1048 Administrator Guide for Avaya Communication Manager
Usage
Enter grp-name or mbr-name to specify whether the
hunt group name or member name, respectively, will be
sent to the originating user.
If the ISDN-PRI or the ISDN-BRI Trunks field is n, this
field must be blank.
Usage
Enter y to indicate that an incoming ACD call to an idle
agent should be routed by matching the location
number of the incoming caller's station or trunk to the
location number of an idle agent. Default is n.
Usage
The system begins to answer an H.320 call and
establish an audio channel before offering the
conversion call to the hunt group. This starts billing for
the call when the call is first put into queue.