Avaya Communication Manager Administrator's Manual page 1060

Screen Reference
Service Objective
Appears when the Skill and Business Advocate fields on the Feature Related System
Parameters screen are y and, on the Hunt Group screen, the ACD field is y.
Valid entries
1 to 9999
Skill
Appears if, on the System-Parameters Customer-Options screen, the Expert Agent
Selection field is y and, on the Hunt Group screen, the ACD field is y.
If this field is y, then the Group Type field must be ucd or ead.
Valid entries
y/n
Supervisor Extension
Appears if the ACD field is y.
Valid entries
Valid extension
Timed ACW Interval (sec)
When a value is entered in this field, an agent in auto-in work mode who receives an ACD call
from this hunt group is placed automatically into After Call Work (ACW) when the call drops.
Enter the number of seconds the agent should remain in ACW following the call. When the
administered time is over, the agent automatically becomes available. Timed ACW cannot be
administered if the hunt group is adjunct controlled, is an AUDIX Message Center, or is an
auto-available split. The Timed ACW Interval field appears if, on the System Parameters
Customer-Options screen, the Timed ACW field is y and, on the Hunt Group screen, the
ACD field is y.
Valid entries
1 to 9999 or
blank
1060 Administrator Guide for Avaya Communication Manager
Usage
Enter the per-skill service objective.
Usage
Enter y if this hunt group is to be an EAS skill.
Usage
Enter the extension number (cannot be a VDN number) of the ACD
split/skill supervisor that agents will reach when using the Assist feature
Usage
The number of seconds the agent should remain in
ACW following the call.