Avaya Communication Manager Administrator's Manual page 1001

Two-Digit Aux Work Reason Codes
Valid entries
y
n
REDIRECTION ON IP CONNECTIVITY FAILURE
Switch Hook Query Response Timeout
.
Valid entries
500 to 5000
(msec)
blank
Auto-answer IP Failure AUX Reason Code
.
Valid entries
0 to 99
MAXIMUM AGENT OCCUPANCY PARAMETERS
The Maximum Agent Occupancy (MAO) threshold is a system-administered value that is
applied across all administered agents and is based on the total percentage of agent time in call
service. MAO data is derived from the same calculations that are used to derive Least Occupied
Agent (LOA).
When an agent who exceeds the specified MAO threshold attempts to become available, he or
she is automatically placed in AUX mode for the reason code administered for this purpose.
Usage
.
Usage
Assign the time on a system basis that the call processing
will wait for a response to the switch hook query before
Return on IP Connectivity Failure (ROIF) is triggered. For
details on selecting an appropriate timeout period, see
Call Center Software Automatic Call Distribution (ACD)
Guide, 07-300185.
ROIF is not active.
Usage
Enter the reason code assigned for auto-answer IP
failure, as the reason the agent was put into
Aux Work.
Feature-Related System Parameters
Issue 1 June 2005 1001