Avaya Communication Manager Administrator's Manual page 1055

Dynamic Queue Position
Appears when the ACD and Skill fields are y on the Hunt Group screen and the Business
Advocate field is y on the Feature-Related System Parameters screen.
Valid entries
y/n
Dynamic Threshold Adjustment
Appears when the ACD and Service Level Supervisor fields on the Hunt Group screen are y
and the Business Advocate field is y on the System-Parameters Customer-Options screen.
Valid entries
y/n
Expected Call Handling Time (sec)
Appears if, on the System-Parameters Customer-Options screen, either the Vectoring
(Advanced Routing) or Business Advocate field is y. and, on the Hunt Group screen, the
ACD field is y.
.
Valid entries
1 to 9999 in
increments of 1
Forced Entry of Stroke Counts or Call Work Codes
Appears when the ACD field is y and Controlling Adjunct field is none.
Valid entries
y/n
Usage
Enter y to apply the dynamic queue operation to the
calls queued to the skill.
Usage
Enter y to enable automatic adjustments to overload
thresholds to engage reserve agents a bit sooner or a
bit later to meet the administered service levels.
Usage
Establishes the number of seconds for expected call
handling. This value is used to initialize Expected Wait
Time and is also used by the Business Advocate
Percent Allocation feature.
Usage
Enter y so either a Stroke Count or Call Work Code
must be entered for each call answered by an agent
when in the Manual-In mode.
Hunt Group
Issue 1 June 2005 1055