Avaya Communication Manager Administrator's Manual page 1002

Screen Reference
When the occupancy for such pending agents drops below the MAO, they are released from
AUX mode and made available. To use MAO, Expert Agent Selection (EAS) must be enabled.
For more information on MAO, see the Avaya Communication Manager Call Center Software
Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300186.
Maximum Agent Occupancy Percentage
.
Valid entries
0 to 100
Maximum Agent Occupancy AUX Reason Code
.
Valid entries
0 to 99
FORCED AGENT LOGOUT PARAMETERS
Maxiumum Time Agent in ACW before Logout (sec.)
This field is used for setting a maximum time the agent can be in ACW on a per system basis.
You can only change the default if Expert Agent Selection (EAS) enabled? is set to y on the
Feature-Related System Parameters screen, and the Call Center Release field on the
System-Parameters Customer-Options screen is set to 3.0 or later. When this timer expires,
the agent is logged out. This system option applies only to EAS configurations.
.
Valid entries
30 to 9999 or
blank
1002 Administrator Guide for Avaya Communication Manager
Usage
Enter the percentage for MAO. Default is 100%.
Usage
Enter a reason code value. Default is 9. A different reason
code can be used for this purpose, but Avaya
recommends that you do not use reason code 0.
Usage
Indicate the maximum time an agent can be in ACW
before being automatically logged out. Default is blank,
meaning no timeout.