Avaya Communication Manager Administrator's Manual page 1003

ACW Forced Logout Reason Code
This field is used to specify the reason for logging out the agent due to timeout in ACW when
the Reason Codes feature is active. You can only change the default if, on the
System-Parameters Customer-Options screen, Reason Codes is set to y, and the Call
Center Release field is set to 3.0 or later. Additionally, the Expert Agent Selection (EAS)
enabled? field on the Feature-Related System Parameters screen must be set to y.
.
Valid entries
0 to 9
Field descriptions for page 14
Figure 356: Feature-Related System Parameters screen
change system-parameters features
AUTOMATIC EXCLUSION PARAMETERS
WIRELESS PARAMETERS
Radio Controllers with Download Server Permission (enter board location)
1.
IP PARAMETERS
RUSSIAN MULTI-FREQUENCY PACKET SIGNALING
T2 (Backward Signal) Activation Timer (secs):
Usage
Enter a reason code value. Default is 0.
FEATURE-RELATED SYSTEM PARAMETERS
Automatic Exclusion by COS? y
Automatic Exclusion Coverage/Hold? y
Automatic Exclusion with Whisper Page? y
Password to Change COR by FAC: *
Duration of Call Timer Display (seconds): 3
2. 3.
Direct IP-IP Audio Connections? n
Recall Rotary Digit: 2
4. 5.
IP Audio Hairpinning? n
Re-try?
Feature-Related System Parameters
Page 14 of x
Issue 1 June 2005 1003