Advertisement
Quick Links
Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics Blackwire C620 Headsets
with Avaya IP Softphone, Avaya IP Agent and Avaya one-
X® Communicator - Issue 1.1
These Application Notes describe a compliance-tested configuration comprised of Plantronics
Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X®
Communicator and Avaya Aura™ Communication Manager. Designed for those who spend
hours each day on long conference calls, webinars and video conferencing, the Blackwire
C620 Headset makes communications more effective and productive.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JC; Reviewed:
SPOC 9/14/2010
Abstract
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
1 of 16
PlantronicsC620
Advertisement
Related Manuals for Avaya Plantronics Blackwire C620
Summary of Contents for Avaya Plantronics Blackwire C620
- Page 1 Abstract These Application Notes describe a compliance-tested configuration comprised of Plantronics Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and Avaya Aura™ Communication Manager. Designed for those who spend hours each day on long conference calls, webinars and video conferencing, the Blackwire C620 Headset makes communications more effective and productive.
- Page 2 The interoperability compliance test included feature and serviceability testing. The feature testing focused on placing calls to and from Avaya IP Softphone, Avaya IP Agent and Avaya one-X Communicator using Plantronics Blackwire C620 Headsets and verifying good talk path in both directions.
-
Page 3: Reference Configuration
Figure 1 illustrates the test configuration used to verify the Plantronics solution. The configuration comprised of an Avaya S8510 Server running Avaya Aura™ Communication Manager and an Avaya G650 Media Gateway with connections to the following: an Avaya 9640 IP Telephone and an ISDN-BRI trunk to the PSTN. Avaya Aura™ Communication Manager Messaging was used as the voicemail system. -
Page 4: Equipment And Software Validated
TN799DP C-LAN Interface HW01, FW034 TN2302AP IP Media Processor HW20, FW120 Avaya IP Softphone running on Microsoft R6.0 SP7 Windows XP Professional SP3 (32-bit) PC (6.01.93) Avaya IP Agent running on Microsoft R7.0 SP8 Windows Vista Business SP2 (32-bit) PC (7.0.38.124) - Page 5 Communicator Use the add station n command; where n is an available extension in the dial-plan. To create a station to be used by Avaya IP Softphone or Avaya one-X Communicator, the following information should be provided: Type: The IP Telephone type that will be emulated. In this compliance testing, the type was set to 2420.
- Page 6 Customizable Labels? Y On Page 4 of the STATION form, configure the additional feature buttons that are used by Avaya IP Agent to log in as an Automatic Call Distribution (ACD) agent. The following feature buttons were configured. add station 10021...
- Page 7 Per Pkt Size(ms) 1: G.722-64K 2: G.711MU 5. Configure Avaya IP Softphone After logging into Avaya IP Softphone, select Audio Tuning Wizard from the menu as shown below. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 7 of 16 SPOC 9/14/2010 ©2010 Avaya Inc.
- Page 8 Select Next. Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 8 of 16 SPOC 9/14/2010 ©2010 Avaya Inc. All Rights Reserved. PlantronicsC620...
- Page 9 6. Configure Avaya IP Agent After logging into Avaya IP Agent, select Audio Tuning Wizard from the menu as shown below. Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620. Select this device as the Primary Playback Device and Recording Device as shown below.
- Page 10 Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 10 of 16 SPOC 9/14/2010 ©2010 Avaya Inc. All Rights Reserved. PlantronicsC620...
- Page 11 7. Configure Avaya one-X Communicator Settings General Settings After logging into Avaya one-X Communicator, select from the menu as shown below. Select Audio from the left panel and click the Basic tab. Click Audio Tuning Wizard. JC; Reviewed: Solution &...
- Page 12 In this test configuration, the Plantronics Blackwire C620 Headsets are detected as Plantronics C620 in Windows XP, Windows Vista and Windows JC; Reviewed: Solution & Interoperability Test Lab Application Notes 12 of 16 SPOC 9/14/2010 ©2010 Avaya Inc. All Rights Reserved. PlantronicsC620...
- Page 13 For the serviceability testing, the Plantronics Blackwire C620 Headsets were disconnected and reconnected to verify proper operation. Avaya IP Softphone, Avaya IP Agent and Avaya one-X Communicator were also restarted for the same purpose. The desktop PCs were also rebooted to verify that the Plantronics Unified Runtime Engine process starts automatically when the PC comes back into service.
-
Page 14: Verification Steps
11. Conclusion These Application Notes describe the configuration steps required for Plantronics Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya one-X® Communicator. All test cases were completed successfully. JC; Reviewed: Solution & Interoperability Test Lab Application Notes... -
Page 15: Additional References
Document Number 03-300509. [2] Avaya IP Softphone Release 6.0 User Reference, Issue 1, May 2007. [3] Avaya IP Agent Release 7.0 Installation and User Guide, Issue 1.1, August 2007. [4] Avaya one-X® Communicator User Reference, November 2009. The following Plantronics product documentation can be found at http://www.plantronics.com. - Page 16 2010 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.