Avaya Communication Manager Administrator's Manual page 1053

Figure 369: Hunt Group screen when Queue and Vector are y
change hunt-group x
Supervisor Extension: ____
Controlling Adjunct: ____
VuStats Objective: ____
Timed ACW Interval (sec): ___ ___
Multiple Call Handling: _____________
AAS
Appears when the ACD field is y
.
Valid entries
y/n
Acceptable Service Level (sec)
Appears if the ACD field is y and the Measured field is internal or both. This allows BCMS
and/or VuStats to report a percentage of calls that were answered within the specified time. This
entry is also used by the Business Advocate Service Objective feature.
HUNT GROUP
Skill?
AAS? _
Measured: internal
Forced Entry of Stroke Counts or Call Work Codes? _
Usage
Enter y if this hunt group is to serve as an Auto-Available
Split.
Valid entries Usage
0 to 9999 Enter the number of seconds within
seconds which calls to this hunt group should
be answered.
Expected Call Handling Time (sec):___
Service Level Target (% in sec):80 in 20
Maximum Auto Reserve Agents: 0
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Hunt Group
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Issue 1 June 2005 1053