Avaya Communication Manager Administrator's Manual page 1058

Screen Reference
Valid entries
many-forced
one-forced
one-per-skill
Priority On Intraflow
Appears if the ACD field is y and the Vector field is n.
Valid entries
y/n
Redirect on No Answer (rings)
Appears if the ACD field is y.
Valid entries
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1058 Administrator Guide for Avaya Communication Manager
Usage
An ACD call is delivered automatically to an idle line
appearance if the agent is in the Auto-In/Manual-In (MI/
AI) work mode and an unrestricted line appearance is
available.
An ACD call is delivered automatically to an idle line
appearance if the agent has no other ACD call on the
station, is in the Auto-In/Manual-In (MI/AI) work mode,
and an unrestricted line appearance is available.
An ACD call is delivered automatically to an idle line
appearance if the agent has no other ACD call for that
skill on the station, is in the Auto-In/Manual-In (MI/AI)
work mode, and un unrestricted line appearance is
available. Valid in an EAS environment and only when
the Skill field is y.
Usage
Enter y for calls intraflowing from this split to a covering
split to be given priority over other calls waiting in the
covering split queue.
Usage
Enter the maximum number of rings before a call will
redirect back to the split/skill, or to the administered
VDN.
Deactivates Redirect on No Answer.
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