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Avaya CCC Report Manager User Manual

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CCC Report Manager

User Manual

40DHB0002USBD Issue 1 (06/06/2001)

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Summary of Contents for Avaya CCC Report Manager

  • Page 1: User Manual

    CCC Report Manager User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 2: Table Of Contents

    Viewing the Results of a Report ................19 Printing Reports ....................21 Reports for Scheduled Processing..............22 Overview ......................22 Submitting a Report .................... 23 Trouble Shooting ....................24 Report Viewer ..................... 24 Index........................25 CCC Report Manager Page 2 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 3: Introduction

    CCC User Access. This allows the user to have security and store their personal view of the call center activity. CCC Report Manager Page 3 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 4: Report Manager

    Corporate Documents that display accurate, up-to- date data. Repository is a centralised set of data structures stored on a database. It enables the users to share resources in a controlled and secured environment. CCC Report Manager Page 4 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 5: Using This Manual

    Transfer data in the Report Viewer window to Microsoft Office by using the Export to External Format dialog box, choose copy to DDE. Doing so transfers the data in the current data provider to an Office application. CCC Report Manager Page 5 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 6: Report Server

    Archiver Metrics figure. Archiver Call Flow – Indicates the number of Call Flow messages received by the Archiver. Call Flow metrics are only available when configured in Voice Mail. CCC Report Manager Page 6 User Manual 40DHB0002USBD Issue 1 (06/06/2001)
  • Page 7 Technical Support personnel. Note: To close the Archiver screen, from the File menu, select Close. To quit the Archiver application, from the File menu, select Stop and Exit. CCC Report Manager Page 7 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 8: Report Scheduler

    The right side of the taskbar displays the date and time that the schedule was last refreshed. This value is taken from the SQL server and is formatted according to the language selected for the application. CCC Report Manager Page 8 User Manual...
  • Page 9 Note: All date and time values are displayed using the date and time formats according to the language for the application. Times are rounded to the nearest second unless otherwise specified. CCC Report Manager Page 9 User Manual 40DHB0002USBD Issue 1 (06/06/2001)
  • Page 10 Pending tasks can be manually run by clicking the Run Pending button . Also select the Run Pending Tasks option from the File menu. CCC Report Manager Page 10 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 11: Editing Tasks

    The 'no' button is the default button so that if the return key is pressed the task is not deleted. Tasks can also be deleted by selecting and then pressing the delete button on the keyboard. CCC Report Manager Page 11 User Manual...

  • Page 12: Report Scheduler Preferences

    When a column is de-selected, the name is shown at the end of the listing. Note: The row number and the status column cannot be moved and cannot be hidden. CCC Report Manager Page 12 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 13: Report Viewer

    2. Ensure that you are logged onto the Taskbar. 3. Click the Start button on the Windows taskbar. 4. Point to Programs. 5. Point to CCC. 6. Click Report Viewer from the sub-menu. CCC Report Manager Page 13 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 14: Main Screen

    Report. – Zoom Controls how large or small a report appears on the screen. - Schedule Report Submit a report for scheduled processing. For further information see page 23. CCC Report Manager Page 14 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 15: Managing Report Viewer

    Note: If you click on the More button in the retrieve screen, you will be able to search for documents containing certain criteria. Refer to the previous section for more information about searching for documents. CCC Report Manager Page 15 User Manual...
  • Page 16 When you have defined your search criteria, click on the Find Now button. Results of the search are shown in the main window area of the screen. Retrieve the document as described in the section titled Corporate Documents. CCC Report Manager Page 16 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 17: Opening A Corporate Document

    Options dialog box, enter the number of documents you want displayed by selecting the Show Recently Used File List option, and entering the number of files in the Entries list box. CCC Report Manager Page 17 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 18: Refresh Corporate Document

    When you open a report for the first time, it will contain data captured from the Avaya database. Refresh allows you to update the data in your report, so that you work with the latest data from the database. To refresh the report: 1.

  • Page 19: Viewing The Results Of A Report

    Purging the data provider keeps its components (the objects, conditions and sorts, for examples), but it deletes the data retrieved. You can refresh the data provider at any time when you want to retrieve the results again. CCC Report Manager Page 19 User Manual 40DHB0002USBD Issue 1 (06/06/2001)
  • Page 20 24:00:00 for midnight. Statistics Displays statistical information about the data provider, that is the date, time, number of rows returned and the duration for each time the data provider was refreshed. CCC Report Manager Page 20 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 21: Printing Reports

    The Page Setup command provides options relating to paper size and source, the orientations of the printed page and the page margins. It is highly recommended NOT to alter the Page Setup of the Avaya Corporate Documents. Using Print Preview Print Preview allows you to see how your Report will look like when you print it out.

  • Page 22: Reports For Scheduled Processing

    Once you have specified the tasks you want Report Scheduler to perform, you can schedule them. You can carry out the tasks once at a specified time, or repeatedly at the same time every day, week, or month. CCC Report Manager Page 22 User Manual...

  • Page 23: Submitting A Report

    Printer – Allows you to accept the default printer, or to select another printer. 5. Click on the Ok button when you have completed the screen. 6. If you have successfully scheduled the report, a screen will appear informing you. CCC Report Manager Page 23 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 24: Trouble Shooting

    Nil Data in the Reports Graphs do not display nil (zero) data. E.g., the report below will be displayed on a Report Manager. This cannot be displayed on a Corporate Document (see below) CCC Report Manager Page 24 User Manual 40DHB0002USBD Issue 1 (06/06/2001)

  • Page 25: Index

    Find Server ..............6 Report Scheduler ............4 Report Server.............4 Report Viewer ............4, 15 Data Providers............22 Open Report............19 Print Reports ............25 Refresh Report .............20 Retrieve Documents..........17 Schedule Reports..........26 Start..............15 Standard Reports.............15 CCC Report Manager Page 25 User Manual 40DHB0002USBD Issue 1 (06/06/2001)
  • Page 26 Lucent Technologies has been transferred or licensed to Avaya. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to "gsspublishing@avaya.com".

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