Avaya Communication Manager Administrator's Manual page 1043

ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y if, on the
System-Parameters Customer-Options screen, the ACD field is n.
.
Valid entries
y
n
Calls Warning Threshold
Appears if the Queue field is y. Enter the number of calls that can be queued before the System
flashes the queue status (feature buttons assigned on agents phones) and the optional Auxiliary
Queue Call Warning Threshold lamp assigned to the split/skill. These lamps are lighted steadily
when at least one call is in queue and the threshold has not yet been reached
.
Valid entries
1 to 999 and must be less
than or equal to the
queue length or blank
(Calls Warning) Extension
Appears if the Queue field is y and when the Calls Warning Port and the Time Warning Port
fields are x. An extension is needed when an X is placed in Calls Warning Port. This extension
can be used by the Terminal Translation Initialization (TTI) feature to assign a port to this
extension from the port itself. Once Calls Warning Port is assigned a valid port (either via TTI
or the change hunt-group command), then the extension is removed and considered
unassigned.
Valid entries
Extension
Usage
The hunt group will function as an ACD split/skill.
AUDIX hunt groups can function as ACD splits/skills.
This feature is not desired, even if, on the
System-Parameters Customer-Options
ACD field is y. When the hunt group is assigned as an
ACD split/skill, the hunt group members serve as ACD
agents. The agents in this split/skill must log in to
receive ACD split/skill calls. If this hunt group is on a
remote server running Communication Manager and
using the AUDIX in a DCS feature, then enter n.
Usage
This field must not be left blank if Calls
Warning Port is assigned a port number.
Usage
Enter an unassigned extension. This field may not be
blank.
Hunt Group
screen, the
Issue 1 June 2005 1043