Avaya Communication Manager Administrator's Manual page 1061

Hide thumbs Also See for Communication Manager:
Table of Contents

Advertisement

VuStats Objective
Enter a numerical user-defined objective. An objective is a split or skill goal for the call. This
could be an agent objective such as a specific number of calls handled or an average talk time.
The objective could also be a percent within the service level. The objective appears on the
VuStats display and allows agents and supervisors to compare the current performance against
the value of the objective for the split or skill.
You can use this value in a customized VuStats display format if, on the VuStats display
format screen, the Object Type field is either agent, agent-extension, or split.
Appears if, on the System-Parameters Customer-Options screen, the VuStats field is y and
the Measured field is either internal or both and, on the Hunt Group screen, the ACD field is
y.
Field descriptions for Message Center page
Figure 370: Hunt Group Message Center screen
Calling Party Number to INTUITY AUDIX? _
__ Recurring? _
Valid entries
Usage
0 to 99999
Enter a split or skill objective.
HUNT GROUP
Message Center: ________
AUDIX Extension: ________
Message Center AUDIX Name: ______
LWC Reception: _______
Messaging Server Name: _______
First Announcement Extension: 1234 ___ Delay (sec): 20
Second Announcement Extension: ________ Delay (sec):
Primary? _
AUDIX Name: _______
Hunt Group
Page 2 of X
Issue 1 June 2005
1061

Hide quick links:

Advertisement

Table of Contents

Troubleshooting

loading

Table of Contents