Problems With Combination Extensions; Using The Recall Feature Disconnects Call; Telephone Does Not Work Properly - Avaya PARTNER Advanced Communications System Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Using the Recall Feature Disconnects Call

This problem applies when the system is installed behind a PBX or Centrex system or with the
local telephone company's "Call Waiting" feature.
Possible Cause: Recall Timer Duration setting is too long.
What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds.
If the Recall feature works properly, the problem is solved.
If the Recall feature still disconnects calls, continue decreasing the Recall Timer Duration by
increments of 100 milliseconds until the problem is solved.

Problems with Combination Extensions

Telephone Does Not Work Properly

Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: Be sure the total of the two devices' Ringer Equivalence Numbers (REN) does not
exceed 2.0. If it does, unplug one of the devices.
If the telephone works properly, the problem is the REN was too high.
If the telephone still does not work properly, go to Possible Cause 2.
Possible Cause 2: The auxiliary device (such as a fax, answering machine, or modem) is faulty.
What to do: Remove the auxiliary device from the extension. Then plug in an auxiliary device that
you know works properly.
If the telephone works properly, the problem is the auxiliary device. Replace the auxiliary
device.
If the telephone still does not work properly, go to Possible Cause 3.
Possible Cause 3: The telephone is plugged into the wrong jack of the system telephone or the
bridging adapter.
What to do: Plug the telephone into the correct jack—see
for instructions.
If the telephone works properly, the problem is solved.
If the problem remains, go to Possible Cause 4.

Problems with Combination Extensions

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"Combination Extensions" on page 9-3