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Table of Contents
Related Manuals for Avaya 1010
Summary of Contents for Avaya 1010
- Page 1 Avaya 1010/1020 User Guide Issue 1 June 2010...
- Page 2 Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
- Page 3 Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.
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Page 4: System Components
Using Avaya 1010/1020 This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020 video conferencing systems. For information about administering Avaya 1030, 1040, and Avaya 1050 video conferencing systems, refer to the Avaya Video Conferencing Systems Administrator Guide for those systems. - Page 5 An Avaya 1010/1020 system includes a high-definition video camera and a device with one or more microphones for audio input during a call. Avaya Video Camera 100 is a fixed-focus camera that includes two omni-directional microphones, providing audio and video input from the same device.
- Page 6 Optionally, you can use a combination of an Avaya Video Camera 150 and Avaya Video MicPod 1000 for video input and audio input during a call. Avaya Video Camera 150 is a pan, tilt, zoom camera and Avaya Video MicPod 1000 includes a single omni-directional microphone, mute button and mute status LEDs.
- Page 7 Remote Control The Avaya remote control provides wireless control of all Avaya 1010/1020 functions and enables you to navigate the user interface, place and receive calls, and control cameras connected to the system. The remote control is shown in the following illustration:...
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Page 8: Navigating The User Interface
Navigating the User Interface When your Avaya system is idle, a screen saver appears on the display, or the screen is black. An incoming call or pressing any button on the remote control automatically invokes the system. The Main Screen Use the arrow keys on the remote control to navigate the main screen. - Page 9 The icons and text change depending on how you use the system. The quick reference card Getting Started with your Avaya Video System shows you how to perform common tasks with the remote control.
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Page 10: The System Menu
Avaya Video Camera 100 does not support camera control. To adjust Avaya Video Camera 150 at the near end when the system is idle, select the camera. Press the near/far buttons on the remote control to camera button on the remote control. - Page 11 To configure and use presets during a call, you must first select Presets from the Call Manager screen. For more information about using presets during a call, refer to “Using Avaya Video Camera 150 Presets During a Call” on page 24.
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Page 12: Placing A Call
“Adjusting Room Lighting” on page 30 and “Camera Issues” on page 31. Placing a Call You can place a video or voice call with your Avaya system in the following ways: • Select a stored number from the REDIAL list on the main screen or from the directory. - Page 13 For more information, refer to “Managing the REDIAL List” on page 26. Avaya 1010/1020 User Guide symbol appears next to the name in the entry. or video...
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Page 14: Placing A Call From The Directory
You can also add, remove, or edit entries in the directory. For more information, refer to “Managing the Directory” on page 28. button on the remote control to access the keys on the remote control to move up or Avaya 1010/1020 User Guide... - Page 15 Press OK to access the list, use the arrow keys to select a value, and press OK again to save your selection. 4. Press the call button to dial the number. Avaya 1010/1020 User Guide...
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Page 16: Answering Or Rejecting A Call
REDIAL list. Consider using this feature, for example, if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls. Avaya 1010/1020 User Guide... -
Page 17: Managing A Call
Call Status When you place a call with your Avaya system, a Call Status dialog appears. The Call Status dialog shows the number or IP address that you are attempting to call and the status of the call (for example, dialing, ringing, connecting, answered, or unavailable). -
Page 18: Hiding Or Showing User Interface Elements
Identifying the Dominant Speaker When a video participant in a call is speaking, the dominant speaker icon the display in the video image from that participant. icon appears in the Call Status, Call Manager list, and button. appears in Avaya 1010/1020 User Guide... - Page 19 Yellow bars are acceptable if you are shouting or speaking loudly. Avoid settings that produce red bars in the audio meter. Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000 applications. Avaya recommends a volume setting of 5 to 10 for most Avaya Video Camera 100 applications.
- Page 20 (y) appear in the center of the screen above the status bar as x/y. Continue to press the screen layout button to show all available screen layouts. moves to indicate which participant is currently speaking. button. Avaya 1010/1020 User Guide...
- Page 21 Layouts 1/3 and 2/3 (No Presentation) Far End Video Layout 2: Far End and Near End video swap positions Layout 3/3 (No Presentation) Far End Video Avaya 1010/1020 User Guide Near End Video (hides) Near End Video...
- Page 22 When you are receiving a presentation, you can choose from the following layouts: Layouts 1/6 and 2/6 Far End Presentation Layout 2: Far End presentation and Near End video swap positions Layout 3/6 Far End Presentation Near End Video (hides) Near End Video Avaya 1010/1020 User Guide...
- Page 23 You can control a far end PTZ camera during a video conference in the same way you control a near end PTZ camera if the far end camera is enabled properly. Avaya Video Camera 100 does not support camera control.
- Page 24 Using Avaya Video Camera 150 Presets During a Call You can configure an Avaya Video Camera 150 preset before placing a call or during a call. To configure a camera preset on the near camera before placing a call, refer to “Configuring Avaya Video Camera 150 Presets”...
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Page 25: Viewing Call Statistics
The following additional information appears below the Audio statistics block: the call duration the make and model of the far end video communication device and the software version it is using Avaya 1010/1020 User Guide button. -
Page 26: Ending A Call
• Unlock a locked entry. • Remove an entry. • Add an entry to the local directory (if available). • Adjust the maximum number of entries that can appear. button again. Statistics automatically refresh every 5 Avaya 1010/1020 User Guide... - Page 27 1. Using the arrow keys on the remote control, select the entry you wish to add to the directory. 2. Press the button. 3. Select Save on the menu and press OK. 4. Press OK again to close the confirmation dialog. Avaya 1010/1020 User Guide...
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Page 28: Managing The Directory
Home Office,Sales Office 2. 6. When you have completed the fields, select Add Entry and press OK. button from the main screen. button to change the method of to access the keyboard. After entering a value, hide Avaya 1010/1020 User Guide... - Page 29 You can edit an entry in the local directory. 1. Select the entry you wish to edit. 2. Press the button. 3. Select Edit from the menu, and press OK. Avaya 1010/1020 User Guide button from the main screen. button from the main screen.
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Page 30: Troubleshooting
Troubleshooting The following sections describe symptoms, possible causes, and potential solutions for common problems you may encounter with your Avaya system. When experiencing a problem, visually inspect the unit. Ensure the system has not been exposed to water or heat sources or appears physically damaged. -
Page 31: Camera Issues
If no video displays from the camera, ensure the camera is connected to the Avaya system with a camera cable to the appropriate camera input or contact your administrator. -
Page 32: Display Issues
Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones. Do not use any kind of liquid or aerosol cleaner on Avaya devices that include microphones. A soft, slightly damp cloth is sufficient to clean the top surface of the units if necessary. -
Page 33: Power And Connectivity Issues
Verify that the network is ready and available. Network status is indicated at all times in the status bar. If the Avaya system is connected to the local network, a green network status icon appears. A yellow or red network status icon indicates a problem with the network connection. -
Page 34: Administration From A Web Browser
To access the web administration interface, follow these steps. 1. Open a web browser and enter the IP address of the Avaya system in the web address field. The IP address of the system appears at the top of the main screen in the user interface. -
Page 35: Changing The Administrator Password
4. Select the Set New Password button and press OK. Controlling Remote Administration By default, remote access to an Avaya 1010/1020 system through the web (http), SNMP, and ssh is enabled; remote access through a telnet session is disabled. To enable or disable remote access through any of these mechanisms, configure preferences in Administrator Preferences : Security : General. -
Page 36: Specifying A Locally Configured Ip Address
(IP address of the default gateway the system uses). Configuring Avaya Systems Using DHCP If an Avaya video communications system obtains its IP address using DHCP (the default), it can accept an option from the DHCP server that specifies a location and file from which the system can obtain configuration information. - Page 37 <path> is one or more URLs separated by semicolons that specifies the location of a configuration file. Supported protocols include TFTP, FTP, and HTTP. If the path contains more than one URL, the Avaya system tries the URLs in the order listed and uses the first file that exists.
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Page 38: Specifying The Hostname And Domain Name Service (Dns) Servers
<name> is the IP address or DNS name in the path. Example: For an Avaya 1010/1020 system with a MAC address of 00:13:FA:00:12:33 and an IP address of 10.10.22.77, the path: http://example/configs/fishtank.cfg;example;ftp://example/#I.cfg resolves to search for a configuration file at the following locations: 1. -
Page 39: Specifying Network Speed
If you have static virtual local area networks (VLANs) configured in your environment, you can configure your Avaya system to apply a VLAN tag to outgoing packets and only accept incoming tagged packets that have the same VLAN identifier. To enable this feature, navigate to Administrator Preferences : Network : General : VLAN Tag and specify the VLAN identifier of the VLAN to which the system is assigned. -
Page 40: Restricting Reserved Ports
Restricting Reserved Ports By default, Avaya systems communicate through TCP and UDP ports in the range 60000 - 64999 for video, voice, presentations, and camera control. Avaya systems use only a small number of these ports during a call. The exact number depends on the number of participants in the call, the protocol used, and the number of ports required for the type (video or voice) of call. -
Page 41: Configuring Sip Settings
When you select the Register button and press OK, icons appear in the status bar to indicate the status of the registration process with the SIP server. The yellow SIP icon appears when your Avaya system is trying to register with the SIP server. If the registration fails, the red SIP icon appears. -
Page 42: Identifying The System
If you reset the system using a remote access method, you must complete the reset from the user interface by navigating the initial configuration screens and pressing OK on the remote control when prompted to save the configuration. Avaya 1010/1020 User Guide... - Page 43 (shorter duration on than off) solid blue Avaya 1010/1020 User Guide Release the Reset Button to Get This Result: The system reboots without changes to the configuration. The system reboots without changes to the configuration. The system reboots and resets preferences to their default settings.
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Page 44: Configuring Call Preferences
Users and administrators can control the number of entries that appear in the REDIAL list and how the system answers calls in User Preferences and Administrator Preferences : Calls. Refer to “Placing a Call” on page 12 for more information. Avaya 1010/1020 User Guide... -
Page 45: Enabling Telepresence
Enabling Telepresence You can set Avaya 1010/1020 to telepresence mode in which a conference administrator controls calls from a control panel (such as Avaya System Manager or the Call Manager in the web administration interface). Enabling telepresence removes the user interface from view. When the system is idle, only the background image appears in the display. -
Page 46: Testing Primary Audio Output
DTMF Tone Volume—Select the volume level of the DTMF and key click tones. • Status Tone Volume—Select the volume level of status tones. • System Ringer Volume—Select the volume level of the system ringer. • System Ringer Tone—Select one of five preset system ringer tones. Avaya 1010/1020 User Guide... -
Page 47: Configuring Video Behaviors
You can favor sharpness or motion as a priority for the quality of primary video that Avaya 1010/1020 sends to the far end during a call. If you favor sharpness by selecting a smaller number for the Administrator Preferences : Video : Video Quality : Primary Video Motion preference, in lower bandwidth calls the system sends the primary video at a lower frame rate and a higher resolution. -
Page 48: Adjusting Video Encoder Quality
Administrators maintain access to the local directory on the web administration interface Directory page when the Local Directory preference is set to Disabled. For more information about managing the local directory from the web administration interface, refer to “Using Advanced Directory Features” on page 54. Avaya 1010/1020 User Guide... -
Page 49: Populating The Corporate Directory
Avaya 1010/1020 User Guide Description LDAP preferences are not configured. LDAP preferences are configured. The last attempt by the Avaya system to contact the LDAP server and receive data was successful. LDAP preferences are configured, but the LDAP hostname is invalid or the service does not exist. -
Page 50: Configuring Auto Discovery
IP addresses of other Avaya systems that it has discovered. The Avaya system creates an entry in its corporate directory for every system on the local subnet from which it received a response... -
Page 51: Configuring Appearance Preferences
You can set the Display Energy Saver preference to Enabled for connected displays to turn off the signal that the Avaya system sends to the display when the system goes to sleep. Avaya recommends that you test this feature for compatibility with your display before using it in your environment. -
Page 52: Viewing Recent Configuration Changes
Viewing Recent Configuration Changes As an aid to troubleshooting issues that you may encounter with your Avaya system or to quickly access a preference that has been recently changed, view the preferences in Administrator Preferences : Recent. Preferences that have dependencies on other preference settings may not appear in Recent. -
Page 53: Exclusive Web Administration Features
“Restoring Default Settings” on page 42. Avaya recommends you do not unplug power from the codec to reboot it. Exclusive Web Administration Features You can perform the same administrative configuration from the web administration interface that is available from the user interface. -
Page 54: Using Advanced Directory Features
When importing and exporting directory entries from the web administration interface, use a text editor that supports UTF-8 encoding to view or edit the data. Double-byte characters are not supported in directory entries imported using the web administration interface. Avaya 1010/1020 User Guide... -
Page 55: Saving And Restoring A System Configuration
Configuration preferences and options vary across Avaya system software releases. Restoring a system configuration using a file saved from a different model or software release may produce unexpected results. Avaya recommends that you restore a configuration that was saved from the same system or the same system model and software release. -
Page 56: Copying Screen Text To The Clipboard
4. In the web administration interface, navigate to Preferences : System : System Reset. 5. Click System Restore. 6. Click Continue. The Avaya system reboots and a dialog appears indicating that the restore succeeded. Copying Screen Text to the Clipboard The web administration interface supports copying data from most screens to the operating system clipboard. -
Page 57: Managing Calls From The Web Administration Interface
1. Access support.avaya.com. 2. Click the Download Software button. 3. Enter your serial number (located on the bottom or back of your Avaya system codec and on the System Information page). 4. Click the link for the software version you wish to download. -
Page 58: Troubleshooting Upgrade Failures
13. Your system is ready to use. If you selected the Reset to Default State check box in step 9, you must first reconfigure your system. Refer to the Avaya 1010/1020 Installation Guide for information about initial configuration. - Page 59 Avaya product. The system was unable to run the upgrade script. This typically occurs when using an upgrade image for another Avaya product. After the image has been copied to the system, the system failed to mount the image. This typically occurs if the upgrade image is corrupt or when using an upgrade image for another Avaya product.