Avaya PARTNER Advanced Communications System Installation And Use Manual page 205

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may
include a call transfer feature that lets you transfer a call to another Centrex extension, so that
the line on which the call came in is free to place and receive other calls. However, to use
Centrex transfer, you must be able to dial the extension directly by using the Centrex
extension number. If a Centrex line is shared by several extensions, you cannot use Centrex
transfer to direct the call to a specific extension. For more information about such features,
see the documentation for your PBX or Centrex system. (When your Centrex or PBX
documentation tells you to use a switchhook flash, use the system Recall feature instead.)
On a system telephone, a transferred call rings with an intercom ring (ring BEEP) until the
originator hangs up. Then it changes to a transfer ring (ring BEEP BEEP). On a single-line
telephone, a transferred call rings with an intercom ring (ring ring) until the originator hangs up.
Then it changes to a transfer ring (ring ring ring).
To transfer calls to an extension with a single touch, you can program the extension number
on an Auto Dial button—see
To transfer calls to an extension for which you have a Manual Signaling (F13XX or F13*XX)
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button, press
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is Active.
If it is Not Active and Music-On-Hold (#602) is Active and an audio source is connected to the
system, the caller hears Music-On-Hold while the call is being transferred to the destination
extension. If Music-On-Hold is Not Active and Ring on Transfer (#119) is Not Active, the
caller hears silence.
The system is factory-set to return a transferred call, after it rings four times at the destination
extension, to the extension that transferred it. You can use Transfer Return Rings (#105) to
change the number of rings for all system extensions. You can use Transfer Return
Extension (#306) to program a different extension to which unanswered calls from a particular
extension should return.
If you transfer a call, Caller ID information (if it is available) is passed to the destination
extension.
If you have a voice messaging system, you can use Voice Mailbox Transfer to transfer a
caller directly to a subscriber's voice mailbox.
An extension programmed with Call Waiting (#316) cannot transfer either of two active calls.
You cannot use Transfer with Record-a-Call (F24), Call Screening (F25), and Voice
Interrupt On Busy (#312).
If you transfer a call without announcing it to an extension that has the Cell Phone Connect
feature active, the caller will hear silence or music (if the Music On Hold feature is active)
during the transfer.
Transferring a Call on a System Telephone
Follow these instructions to transfer a call by using a system telephone:
To transfer a call to another extension:
1. While active on the call, press
The call is put on hold and you hear intercom dial tone. The green light next to the line or
pool button winks.
"Auto Dialing" on page
before pressing the Manual Signaling button.
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Using the Telephones
8-5.
6
Handling Calls
6-27