Avaya PARTNER Advanced Communications System Installation And Use Manual page 259

In addition, the system logs the line the call came in on, whether the log entry was viewed, whether
the call was answered or not answered, and whether an attempt was made to return the call by
using the dialing option.
Considerations
This feature is available on 24-character PARTNER 18D and 34D display telephones. It is not
available for the MLS, MLC, TransTalk 9000-Series, or tip/ring telephones.
Any users who have system display telephones and have lines with Caller ID can view and
dial the numbers of logged Caller ID calls.
You cannot use Caller ID Logging and Dialing (F23) if Station Lock (F21) or Caller ID
Inspect (F17) is active.
To view the Caller ID Call Log, you must program a Caller ID Call Logging and Dialing
button on a button with lights on a system display telephone. (This feature is not supported on
a button without lights.)
All unanswered Caller ID calls that are transferred to another extension are logged at that
extension.
Caller ID calls transferred to a group are logged at every extension that alerts in the group if
no one in the group answers the call. However, if a user answers the call at any extension in
the group, it is not logged as unanswered at any extension.
If a Caller ID call is answered by the Direct Extension Dial feature and the caller hangs up
without dialing an extension, the call is not logged at any extension. However, if a caller dials
an extension that is associated with the Caller ID Logging feature, the call is logged as
unanswered if it is not answered at the extension.
To prevent unauthorized persons from viewing the log, Caller ID calls cannot be viewed at a
locked station.
The date and time of an incoming call is logged from the central office. Therefore, the date and
time of the call that you see on the system display telephone may be different from the date
and time reported in the SMDR report for the extension.
You can use this feature while using Call Screening (F25).
Caller ID information is unavailable on T1 lines.
Examples
The examples below show how unanswered Caller ID information is logged:
Line 6 is associated with extensions 11 and 12 for Call Logging. If a central office call rings
and is not answered on line 6, it is logged as "unanswered" on extensions 11 and 12. If it is
answered, it is logged only if the answering extension has been programmed to log answered
calls or to log all calls.
Line 5 is associated with extension 11 for Call Logging. A user at extension 11 answers a call,
transfers it to extension 12, and the caller hangs up before it is answered. The call is logged as
unanswered at extension 12.
Programming & Using Telephone Features
8
8
Caller ID Features
8-21