Placing Calls On Hold - Avaya PARTNER Advanced Communications System Installation And Use Manual

®
PARTNER Advanced Communications System Installation, Programming, and Use
To answer a coverage call:
1. If your telephone is a covering extension and it rings, check your display to see if the
ringing call is a coverage call. Also, if you have an Auto Dial button for the originating
extension, the green light next to the button flutters while the coverage call is ringing at
your extension (and it is the next ringing call you answer if you lift the handset).
2. Lift the handset.
You are connected to the coverage call.
3. The first coverage call to ring at your extension is identified in the display. If more than one
coverage call rings at your extension, you can press the Caller ID Inspect button. Then
press line, pool, or
extension from which a coverage call is being sent.
Answering a Call on a Single-Line Telephone
If your single-line telephone has a button labeled "Recall" or "Flash," use this button whenever
you are instructed to press the switchhook.
To answer a call:
When the telephone is ringing, lift the handset.
You are connected to the incoming call.
To answer a call when you are already on a call (you hear a call waiting tone—two beeps):
1. Press the switchhook.
The call you are on is placed on hold and you are connected to the new call.
2. To return to the first call, press the switchhook again.
3. You can continue to press the switchhook to move back and forth between the two calls.
You cannot transfer either party, conference in additional parties, or use feature codes
while both calls are active.

Placing Calls on Hold

You can place and retrieve calls on hold by using either the
the switchhook on a single-line telephone. (You can make and receive other calls on another line
or pool while a call is on hold.)
Considerations
For system telephones, if a call is left on hold for longer than the specified Hold Reminder
Tone interval (if administered), the extension at which the call is held generates a short Hold
Reminder Tone. This tone continues to sound at the specified interval (for example, 60
seconds) until the held call is retrieved, or until the caller hangs up.
Only one party on an intercom call can put the call on hold. If both parties try to put the call on
hold, the call is disconnected.
Handling Calls
6-22
i
button next to the flashing green light to view the number of the
6
h
button on a system telephone or
6
6