When You Need Help; Power Failure Operation; System Release Status (F59) - Avaya PARTNER Advanced Communications System Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

When You Need Help

If you have a problem with your system, you may be able to solve it by following the
troubleshooting procedures in this chapter. If not, you can call for help. If you need assistance
when installing, programming, or using your system, contact your local Authorized Dealer or call
the helpline. Consultation charges may apply. Outside the continental U.S., contact your local
Authorized Dealer.
If you call, have the following information ready so that the representative can better help you:
The kind of system you have (for example, PARTNER Advanced Communications System
Release 1.0). To determine the release number, press
The number of lines and extensions in your system.
The type of telephone (system or single-line) and the model number, if applicable. System
telephone model numbers are located either on the upper right-hand corner of the telephone
or on the dialpad overlay.
If you followed a troubleshooting procedure and need more help, tell the representative what
you did.

System Release Status (F59)

When calling for customer support, you need to know the release level of your system. This
feature enables you to determine that information at any system display telephone. A display
similar to the following appears:
P ACS R2.0 C01
This message indicates that this is Release 2.0 of the PARTNER Advanced Communications
System. The C01 represents the country code.
To use this feature, press
message replaces the default information on the top line of the telephone display for 15 seconds.

Power Failure Operation

When power to the system is cut off, the first two lines on the processor module or the 308EC
module automatically connect to the first two extensions on that module, and the first line on each
206 module connects to its first extension.
This enables you to make and answer calls during a power outage, provided you have a single-
line telephone connected to any of these extensions. (During a power failure, single-line
telephones can only make and receive calls—other system features are not available.)

When You Need Help

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f59
at any system display telephone. The system release
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f59
at any display telephone.
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