Joining Calls - Avaya PARTNER Advanced Communications System Installation And Use Manual

Transferring a Call on a Single-Line Telephone
Follow these instructions to transfer a call by using a single-line telephone:
To transfer a call to another extension:
1. While on a call, press the switchhook down once rapidly.
You hear intercom dial tone.
2. Dial the extension number (or
Group number) to which you want the call transferred.
3. When someone answers, announce the call and then hang up.
4. If no one answers or the call is refused, press the switchhook again to reconnect to the
caller.
If you do not wish to announce the call, hang up as soon as you hear ringing. If no one
answers, the call rings back at your extension (unless a different transfer return extension is
programmed for your extension). Lift the handset to reconnect to the caller.
To make a voice-signaled transfer to a system telephone, in Step 2 above, press * plus the
two-digit extension number. Then listen for one of the following responses:
— If you hear one beep, you have reached an idle system telephone. You can speak after the
beep.
Your voice is heard through the other extension's speaker. If no one answers or the call is
refused, press the switchhook again to reconnect to the caller. If the call is accepted, hang
up.
— If you hear two beeps, you have reached a busy system telephone with Voice interrupt
On Busy Assigned. You can speak after the beeps.
Your voice is heard through the recipient's handset or speaker. Be aware that the third
party to whom the recipient is speaking probably also hears the two beeps and the faint
sound of your voice. Be brief and discreet in your interruption. If the recipient has a Voice
Interrupt On Busy Talk-Back button, wait for a response. If the call is accepted, hang up
to complete the transfer. The call rings at the recipient's extension. If the call is refused,
press the switchhook again to reconnect to the caller.
— If you hear ringing, you have reached a single-line telephone, an idle MLC-6 or TransTalk
9000-series telephone, or a busy system telephone with Voice Interrupt On Busy Not
Assigned.
When someone answers, announce the call and then hang up. If no one answers or the
call is refused, press the switchhook again to reconnect to the caller.

Joining Calls

Joining is adding yourself to a call in progress, the same way you do on a home telephone by
picking up an extension. (This is different from conferencing, in which the originator "pulls you into"
the call.) Up to three system extensions can join a call on an outside line (for a total of one outside
and four inside parties).
77
and a Hunt Group number, or
Using the Telephones
6
7
and a Calling
6
Handling Calls
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