Hybrid Mode - Avaya PARTNER Advanced Communications System Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that
line, when a call on that line is on hold, and when that line is in use.
At installation, the system assigns outside lines to the buttons on all system telephones from left to
right, starting with the bottom row of buttons. On an extension basis, you can change which lines
are assigned and which buttons are used to select the lines, if desired. All extensions in a system
configured for Key mode are referred to as key extensions.

Hybrid Mode

Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode,
individual lines can be assigned to system extensions. Additionally, multiple outside lines can be
grouped together in pools. The system can have up to four pools, including a main pool and three
auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883
respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons
give you access to multiple lines from a single button. Each auxiliary pool is associated with only
one pool button. Since the main pool typically contains most of your company's outside lines, it is
associated with two pool buttons. This setup allows you to place a call by using one of the main
pool buttons, place that call on hold, and make another call by using the second main pool button.
Or you can establish a conference call by using lines in the main pool. The main pool and each
auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they
can enter the pool access code at intercom dial tone to make an outside call. (Single-line
telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool
since their telephones do not have pool buttons.) After you press a pool button or enter a pool
access code, the system selects a free line from the pool for you to make the call. You can access
a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to
multiple outside lines and various types of pools. You can make efficient use of outside lines by
grouping those of a similar type or function together. For example, you can create an auxiliary pool
of WATS or international lines and assign the pools to different groups of users. Additionally,
individual lines can be assigned to a manager's extension so that he or she always has access to
an outside line.
In Hybrid mode, extension 10 always operates like an extension in Key mode. This means that
every outside line in the system is associated with a specific line button at extension 10.
All other extensions can be set up with access to only lines, only pools, or a combination of lines
and pools:
Those extensions that have pool buttons, even if they also have individual line buttons, are
called pooled extensions.
Those extensions that have only line buttons (including extension 10) are called key
extensions. Key extensions cannot access pools.
Modes of Operation
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