System Telephone Problems; System Telephone Does Not Ring - Avaya PARTNER Advanced Communications System Installation And Use Manual

System Telephone Problems

The following section discusses system telephone problems.

System Telephone Does Not Ring

Possible Cause 1: Ringer volume is set too low.
What to do: Press the volume control button while the telephone is idle and the handset is in the
cradle.
If the telephone rings increasingly louder, the problem is solved.
If the telephone still does not ring, go to Possible Cause 2.
Possible Cause 2: The Do Not Disturb or Call Forwarding feature is turned on.
What to do: Check to see if Do Not Disturb or Call Forwarding is turned on.
If Do Not Disturb or Call Forwarding is turned on, turn it off.
If Do Not Disturb or Call Forwarding is not turned on, go to Possible Cause 3.
Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring.
What to do: Check the Line Ringing setting for the extension.
If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.
If Line Ringing is set for Immediate Ring and this telephone is part of a combination
extension, see
If Line Ringing is set for Immediate Ring and the telephone is on an extension by itself, go to
Possible Cause 4.
Possible Cause 4: Telephone is faulty.
What to do: Unplug the cord from the base of the problem telephone. Then plug the cord into a
telephone that you know rings properly.
If the replacement telephone rings properly, the problem telephone is defective. Call the
helpline to arrange for a replacement.
If the replacement telephone does not ring properly, call the helpline number listed on the
front, inside cover.
"Problems with Combination Extensions" on page
Troubleshooting
1 1
1 1
11-16.

System Telephone Problems

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