Resolving Problems With Displaying Video - Avaya Scopia XT7000 Series Deployment Manual

Troubleshooting the Avaya Scopia

Resolving Problems with Displaying Video

Problem
You cannot send or receive video during a call.
If the Web Video feature is enabled, you can monitor video remotely from the XT Series web
interface by selecting More Actions > Web Video:
Cause
You may experience video problems when calling older endpoints that are not fully compliant with
more recent standards, and thus not able to recognize and manage recent video protocols such as
HD 1080 (full HD) or Dual Video SIP (BFCP).
Note:
If you are not sending video, check also that XT Series is not in privacy mode
The endpoint administrator must disable specific video codec if there is any compliance issue
with older endpoints.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
1. Access the video settings. From the XT Series web interface, select Administrator
Settings > Calls > Preferences > Video. From the endpoint's main menu, select
Configure > Advanced > Calls > Preferences > Video.
January 2017
® XT Series
Figure 187: Remotely monitoring your PTZ camera
®
Avaya Scopia
Comments on this document? infodev@avaya.com
on page 129.
XT Series Deployment Guide 242