Table of Contents
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Setting up Extensions
•
Record on demand to central location—records calls on demand
which are saved to a centralized location (defined in the Call
Recording page of CallCenter Configuration, see page 12-7); this
option requires a Recording Seat license to be available.
•
Record on demand to extension VM—records calls on demand
which are saved to the extension agent's voicemail box.
Note: When retrieving voice mail as an email, if the voice mail file
has a recorded file attached, the recorded file is not forwarded
in the email..
•
Auto record X Out of 10 calls—automatically records all incoming
personal calls at a specified interval for every 10 calls. Group calls are
not recorded.
•
Insert Recording Tone—plays a recording beep to alert the parties
that the conversation is being recorded.
Notes:
•
The recording session starts when the call enters the connected state
and ends when hang up or flash is pressed, or when the call is
transferred.
•
The recording setting at Extension Configuration only applies to
personal calls. The recording setting at Workgroup Configuration only
applies to workgroup calls. To allow an agent to record all calls
(personal and workgroup), both recording settings must be enabled.
Changing the Extension Location or Type
Changing the Type
The type of extension is set when you create the extension: physical or
virtual, described on page 13-2. After you create the extension, the
extension is displayed in brackets within a tree list on the left side of the
General window.
You can change a Virtual extension to a Physical one, and vice versa.
If you change the type to physical, you can also set the location and
configure the line as discussed in the subsequent paragraphs.
13-8 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
