Altigen AltiWare ACC 5.1 Manuals

Manuals and User Guides for Altigen AltiWare ACC 5.1. We have 1 Altigen AltiWare ACC 5.1 manual available for free PDF download: Administration Manual

Altigen AltiWare ACC 5.1 Administration Manual (383 pages)

Brand: Altigen | Category: Software | Size: 5.69 MB

Table of Contents
3
About this Manual

13
- Related Publications
  13
CHAPTER 1 Overview

15
- Technology Enhancements in Release 5.1
  15
Hapter

33
- Minimum System Requirements
  33
- Software Installation & License Registration
  
  43
CHAPTER 3 Getting Around Altiware Administrator 5.1

61
- Logging in and out
  61
- Changing the Password
  62
- The Altiware Administrator Main Window
  62
  - The Main Menu
    62
  - Quick Access Toolbar
    63
  - Status Bar
    64
  - The View Windows
    64
    
    Boards View Window
    64
    
    Extension View Window
    65
    
    Trunk View Window
    66
    
    Call Log View Window
    67
    
    Workgroup View Window
    67
    
    Current Resource Statistics Window
    68
  - Stopping the Altigen Switching Service
    69
  - Programs Available from the Windows Start Menu
    70
Hapter

71
- System Configuration
  
  71
CHAPTER 5 Voice Mail Configuration

99
- Managing Messages
  99
  - Setting Message Notification Retries
    100
  - Setting Message Management Options
    101
  - Setting Message Recording Options
    101
  - Setting E-Mail Messaging Options
    101
  - Creating Distribution Lists
    102
    
    Defining a Distribution List
    103
Hapter

105
- Auto Attendant Configuration
  
  105
  - Planning Is Essential
    105
    
    Example: AA Planning
    106
  - Adding Auto Attendants
    106
  - Editing Auto Attendants
    107
    
    Configuring Menu Items
    108
    
    Making Auto Attendant Assignments
    109
  - Phrase Management
    110
    
    Using Pre-Recorded Prompts
    110
    
    Recording Custom Phrases from the Altigen Phone
    111
    
    Using Professionally Recorded Phrases
    111
Hapter

113
- Board Configuration
  
  113
  - Using the Triton Resource Board
    115
  - Using the Triton Meetme Conference Board
    115
  - Configuring the Quantum Board
    115
  - Triton Resource Board
    115
  - Quantum Board
    115
  - Configuring the Triton Analog Station Board
    116
  - Triton Analog Station Board
    116
  - Configuring the Triton Analog Trunk LS/GS and LS Boards
    117
  - Configuring the Triton Voip Board
    117
  - Triton Analog Trunk LS/GS and LS Boards
    117
  - Triton Voip Board
    117
  - Configuring the Triton T1/E1 Board
    118
    
    Configuring the Board
    118
    
    Reading the Status Messages
    120
    
    Setting up Channels on the Triton T1/E1 Board
    123
    
    Installing a Channel Service Unit (CSU)
    131
    
    Troubleshooting T1/E1-Common Symptoms
    131
  - Configuring Virtual Boards SIPSP and H323SP
    132
    
    Configuring the SIPSP Board
    132
    
    Configuring the H323SP Board
    133
  - Configuring the MAX Board
    134
  - Configuring the Virtual Mobileext Board
    135
  - C Hapter
    135
Hapter

137
- Trunk Configuration
  
  137
  - Trunks out of Service
    137
  - Channel Identification
    137
  - Opening the Trunk Configuration Window
    138
  - Selecting Trunks to Set Attributes
    139
  - Configuring One or Multiple Trunks
    139
  - Setting General Trunk Attributes
    140
  - H323 Tie Trunk Properties
    144
  - SIP Tie Trunk Properties
    144
  - SIP Trunk Properties
    145
    
    Configuring a SIP Trunk
    145
  - Triton T1/E1 Trunk Properties
    147
    
    Caller ID and DID Incoming Sequence Example
    149
  - Triton Analog Trunk GS/LS Properties
    150
    
    Performing Impedance Match on Your Own
    153
    
    Using the Match Impedance Button
    153
    
    Measuring the Rx Level of a Trunk Channel
    154
    
    If You Don't Have the Milli-Watt Test Number
    155
    
    If You Need to Improve the Rx Level
    155
  - Quantum Trunk Properties
    159
  - Incoming Call Routing
    162
    
    Regular Trunk Calls
    162
  - Outgoing Call Blocking
    162
  - C Hapter
    163
Hapter

165
- In Call Routing Configuration
  
  165
  - Caller ID Routing
    166
    
    Adding and Deleting Caller ID Route Entries
    166
    
    Defining Caller ID Routing
    167
  - DNIS Routing
    167
    
    Adding and Deleting DNIS Route Entries
    168
    
    Defining DNIS Routing
    168
Hapter

171
- Out Call Routing Configuration
  
  171
  - Configuring out Call Routing
    172
    
    C Hapter
    172
    
    Working with Route Definitions
    173
    
    Setting Default Routes
    174
    
    Working on Dialing Patterns
    175
    
    Dialing Pattern Configuration Tips
    177
  - Configuration Example - Solving 10-Digit Dialing
    178
  - Resolving Dialing Delay for Non-Usa/Canada Countries
    180
Hapter

183
- Extension Configuration
  
  183
  - About the Apply to Button
    184
  - Setting up Extensions
    184
    
    Setting Personal Information
    185
    
    Forced Account Code
    187
    
    Personal Call Recording Options
    187
    
    Physical Location and Type
    188
    
    Setting the Line Properties
    188
    
    IP Extension Configuration
    191
    
    Phone Display Options
    192
  - Configuring Group Options for an Extension
    192
  - Setting Inter Call Delay
    194
  - Setting up Station Speed Dialing
    195
  - Setting the Mailbox Options
    196
    
    Disabling a Mailbox
    197
    
    Setting an Information-Only Mailbox
    197
    
    SMTP/POP3 Setting
    197
    
    Mail Forwarding Options
    198
    
    Press "0" Option
    198
    
    Setting Mailbox Capacities
    198
    
    Setting Message Playback Options
    198
  - Setting Message Notification Options
    199
    
    Emergency Notification
    200
    
    Setting the Message Types for Notification
    200
    
    Unusual VM Activity Notification
    200
    
    Setting the Type of Notification
    201
    
    Setting Notification Timing
    202
    
    Enabling Message Notification
    203
    
    Setting Notification Business Hours
    203
  - Configuring Calling Restrictions
    203
    
    Setting Call Restriction Options
    204
    
    Setting Other Call Restrictions
    204
  - Setting Answering Options
    205
    
    Forwarding All Calls
    205
    
    Do Not Disturb
    207
    
    Handling Busy Calls
    207
    
    Setting Call Waiting Options
    207
    
    Handling Unanswered Calls
    208
  - Configuring One Number Access
    208
    
    One Number Access Options
    209
    
    Call Screening
    210
    
    Setting Caller ID Verification
    210
    
    Specifying Forwarding Numbers
    210
  - Setting up Monitor Lists
    211
    
    Configuring a Monitor List
    212
Hapter

213
- Setting up IP Extensions
  
  213
  - Setting an IP Extension
    217
    
    Setting Voip Codec for IP Extension
    218
- Altigen IP Phone Configuration
  
  219
Hapter

219
Hapter

225
- Mobile Extension Configuration
  
  225
  - Mobile Extension Diagram
    226
  - Setting up a Mobile Extension
    226
  - Voice Mail for Mobile Extensions
    233
  - Mobile Extension Limitations
    233
Hapter

235
- Hunt Group Configuration
  
  235
  - Overview of Huntgroup Configuration Window
    236
  - Setting up Hunt Groups
    236
    
    C Hapter
    237
    
    Establishing Basic Hunt Group Attributes
    237
    
    Setting Call Restrictions
    238
  - Establishing Hunt Group Membership
    238
    
    Setting Login Status for System Restart
    239
  - Setting Hunt Group Mail Management
    239
    
    Disabling a Mailbox
    240
    
    Setting E-Mail Options
    240
    
    Setting Mailbox Capacities
    241
    
    Setting Mailbox Playback Options
    241
  - Setting Message Notification Options
    241
    
    Setting the Message Types for Notification
    242
    
    Setting the Type of Notification
    242
    
    Setting Notification Timing
    243
    
    Setting Notification Business Hours
    244
  - Setting Call Handling Options
    244
    
    Forwarding All Calls
    245
    
    Handling Busy Calls
    245
    
    Handling Unanswered Calls
    246
    
    Setting a Hunt Group's Call Distribution Rule
    246
  - Setting Queue Management Options
    247
  - C Hapter
    248
Hapter

249
- Paging Group Configuration
  
  249
- Line Park Configuration
  
  253
Hapter

253
Hapter

257
- Workgroup Configuration
  
  257
  - Workgroup Functionalities
    257
  - Creating and Configuring Workgroups
    260
  - Overview of Workgroup Configuration Window
    260
  - Setting up Workgroups
    261
    
    Establishing Basic Workgroup Attributes
    261
    
    Service Level Threshold
    262
    
    Setting Call Restrictions
    262
    
    Workgroup Recording Options
    263
  - Establishing Workgroup Membership
    264
    
    Setting Login Status for System Restart
    265
  - Setting Workgroup Mail Management
    265
    
    Disabling a Mailbox
    265
    
    Setting E-Mail Options
    266
    
    Setting Mailbox Playback Options
    266
    
    Press "0" Option
    267
    
    Setting Mailbox Capacities
    267
    
    Voice Mail Access Option
    267
  - Setting Message Notification Options
    267
    
    Setting the Message Types for Notification
    268
    
    Setting the Type of Notification
    268
    
    Setting Notification Timing
    269
    
    Setting Notification Business Hours
    270
  - Setting Call Handling Options
    270
    
    Handling Busy Calls
    270
    
    Forwarding All Calls
    271
    
    Handling Unanswered Calls
    271
    
    Number of Rings before Handling
    272
    
    Setting Intragroup Call Distribution
    272
  - Queue Management
    273
    
    Setting Queue Phrase Options
    273
    
    Expected Wait Time Sampling
    274
    
    Queue Announcement
    274
    
    Queue Overflow Forwarding
    274
    
    Quit Queue Option
    275
    
    Supervisor Queue Control
    275
  - Agent Logout Reason Codes
    275
Hapter

277
- Managing and Using Meetme Conference
  
  277
  - Setting the Meetme Conference Extension
    278
  - Meetme Conference Window
    278
  - Working in the Meetme Conference Window
    279
  - Creating a Meeting
    281
  - E-Mailing a Meeting Invitation
    284
  - Modifying the E-Mail Template
    285
  - Starting and Stopping a Meeting
    285
    
    Continuing a Meeting Beyond Its Duration Time
    285
  - Joining a Meeting
    286
Hapter

287
- Network Configuration Guidelines for Voip
  
  287
  - Isp/Intranet Quality of Service (Qos)
    287
  - WAN Bandwidth
    287
  - WAN Router Configuration
    288
  - Firewall Configuration
    288
  - Network Using NAT
    288
  - Network Configuration Guidelines for Altigen IP Phones
    289
  - Configuration Guidelines for NAT
    289
    
    Private Network Configuration Example
    289
    
    VPN Network Configuration Example
    291
CHAPTER 21 Enterprise Voip Network Management

295
Hapter

327
- System Report Management
  
  327
  - System Summary Report
    327
  - IP Cumulative Traffic Statistics
    328
    
    Resetting Cumulative Statistics
    329
Hapter

331
- Tools and Applications
  
  331
  - Altigen Board Test
    331
  - CT-Bus Test Tool
    332
  - Altigateway Configuration Tool
    332
  - Backup and Restore Utility
    333
    
    Backing up Files
    334
    
    Scheduling Backups
    334
    
    Restoring Backed up Files
    335
  - Altiware Admin & Extension Security Checker
    336
    
    Checking Extension Security
    337
  - Start & Stop All Altigen Services
    339
    
    Trace Collector
    339
    
    Limitations
    342
    
    Voice File Converter
    343
    
    Read Config
    344
    
    Work/Hunt Group Converter
    345
Ppendix

347
- E1-R2 and E1 ISDN PRI Installations
  347
  - E1 R2 cas Installation
    347
  - E1 ISDN PRI Installation
    359
Ppendix

363
- Required Service Parameters
  363
Ppendix

371
- Technical Support & Product Repair Services
  371
  - Technical Support
    371
  - Product Repair
    372
  - Technical Training for Administrators
    372
Appendixe

375
- Troubleshooting
  375
  - Troubleshooting Voip-Common Symptoms and Solutions
    375
Index

377

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More Altigen Manuals

Altigen AltiWare ACC 5.1 Manuals

Altigen AltiWare ACC 5.1 Administration Manual (383 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

Software Installation & License Registration

CHAPTER 3 Getting Around Altiware Administrator 5.1

Hapter

System Configuration

CHAPTER 5 Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Board Configuration

Hapter

Trunk Configuration

Hapter

In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Altigen IP Phone Configuration

Hapter

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Line Park Configuration

Hapter

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines for Voip

CHAPTER 21 Enterprise Voip Network Management

Hapter

System Report Management

Hapter

Tools and Applications

Ppendix

Ppendix

Ppendix

Appendixe

Index

Related Products

Altigen Categories