Altigen AltiContact Manager Version 5.0 Administration Manual page 451

• In the Log On As group, select This Account and set
<DomainName>\AltiGen_<ServerName> as the account. In this
example, it is ALTICHINA\AltiGen_telesystem.
If this is not the case, you need to re-install AltiContact Manager
while logged in as a domain administrator with local administrator
privileges.
• Repeat the previous step, but this time, check the Log On As
account for AltiGen Exchange Integration Service COM Server.
Exchange Server Prerequisites
• Exchange Server 5.5 with Service Pack 3 and Exchange Server 2003
• Successful ping to the AltiContact Manager and vice versa
• Exchange Server Services must be started
To check the NT version:
Click the Start button, select Run, and type winver in the Run dialog
box.
To check the Exchange Server version:
Click About in the Exchange Administrator.
To ping the Exchange Server from AltiWare and vice versa:
From the AltiContact Manager system, open a MS-DOS window, and
type
ping <exchange server name>
For example, type
as the response. If you see
from...
something wrong with your network settings or connectivity.
Similarly, ping the AltiContact Manager system from the Exchange
server. For example, from the command prompt in Exchange Server,
type
ping telesystem
reply.
ping mailserver
Request timed out
, then press enter. You should get proper
AltiContact Manager Administration Manual
Data and Internet Integration
, then press enter.
. You should see
Reply
, there is
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