Table of Contents
Advertisement
Testing the Exchange Server Setup
You can use some simple procedures to make sure that the Exchange
Integration feature is working correctly.
To test the integration, set up an extension in AltiContact Manager (e.g.,
100) and its corresponding mailbox in Exchange server. Also, set up a PC
with Outlook 2000 configured for this user.
To Test Message Delivery to Exchange:
1.
Leave a voice mail for extension 100. The message light illuminates.
2.
Log on to the Exchange Mailbox from Outlook and check for the
message in the inbox. The message should be titled VoiceMail from
xxx and include the voice mail as a .WAV attachment.
To check Message State Change Notification:
1.
Log in to extension 100's voice mail from a phone. The message you
left in the preceding step should be there as a new message.
2.
Save the message by pressing 3. Within approximately a minute, the
message in Outlook will become a saved message as well—it will no
longer appear in bold.
To Listen to VM in Outlook:
Open the message in Outlook, and open the .WAV attachment. It
should be the same message.
To check Deletion Notification:
1.
Delete this message from Outlook.
2.
Wait for a couple of minutes, and then log on to extension 100's voice
mail from a phone. The voice mail should no longer be there.
If any of these tests fail, consult the "Troubleshooting Tips" section.
Troubleshooting Tips
To check profiles:
1.
Log on to the AltiContact Manager system as the AltiGen service
account (e.g. AltiGen_telesystem).
2.
Select the Mail Icon from the Control Panel.
AltiContact Manager Administration Manual
Data and Internet Integration
23-25
Advertisement
Table of Contents
Troubleshooting
