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Setting up Extensions
•
Email Name—the user's email name without the @domain. The
default email name is ext[extension number], that is, the letters "ext"
followed by the extension number. For example, the default email
name for extension 2497 would be ext2497.
•
Retrieve Voice Mail by Email Client—selected, this sends voice
mail to the user extension as an email attachment. Deselected, voice
mail is retrieved as voice mail.
•
Enable Mail Forwarding—selected, the user's email will be
forwarded to the email address you specify in the Forward Email
Address box. The address should be a full address, including the
domain (for example, jsmith@thecompany.com.).
If you enable mail forwarding, you also specify what you want done
with the original messages after they have been forwarded. In the
drop down list you can choose to:
— Delete Messages after Forward
— Keep the Messages as New
— Keep Messages as Saved
Further, if you enable mail forwarding, you can use the check boxes
whether you want to Forward Email, Forward Voice Mail, or both.
Changing the Extension Location or Type
Changing the Type
The type of extension is set when you create the extension: physical, virtual
or huntgroup/workgroup pilot, described on page 8-1. After you create the
extension, the type is displayed as a Type radio button list in the General
window.
You can change a Virtual extension to a Physical one, and vice versa, but
you cannot change either to a Huntgroup or Workgroup number, nor can
you change a huntgroup or workgroup number to another type after it is
created.
If you change the type to physical, you can also set the location and
configure the line as discussed in the subsequent paragraphs.
Changing the Location
When you create a physical extension, you assign it a location or you accept
an automatically assigned location. If you have available extensions, you
can change the location in the General window.
8-10 AltiWare OE System Installation & Administration Manual
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Troubleshooting
