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Configuring One Number Access
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
•
Forward to Extension—Select an extension number in the
drop-down list. See "A 10-Hop Limit to Call Forwarding for Direct
Calls" on page 13-31.
•
Forward to Voice Mail (physical extensions only)
•
Forward to IVR—use the drop-down list to select an IVR to which to
route the call. IVR settings are established in IVR... on the
Management menu.
•
Forward to Line Park—use the drop-down list to select a Line Park
group to route the call. (See "Line Park Configuration" on page 18-1.)
Enabling One Number Access
This check box option is available to all extension types, but with
qualifications:
•
It is available to physical extensions only when the Forward to Voice
Mail option is selected.
•
It is not available when Forward to IVR or Forward to Extension is
selected.
Configuring One Number Access
One Number Access (ONA) allows you to identify specified callers to be
connected to the user without having to dial more than one number. The
system searches for the caller and, if a match is found, searches for the user
through specified forwarding numbers and connects the call if possible. If
the system is unable to connect the call, it is sent to the extension user's
voice mail.
13-34 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
