Example: Ivr Planning - Altigen AltiContact Manager Version 5.0 Administration Manual

Example: IVR Planning

Auto Attendant ID:
Main Menu for XYZ Office
Digit Meaning
1 Reserved
for
Extensions
2
(no
prompts)
3
4 Express
Support
5 Sales
6 Technical
Support
7 Phone
FAQs
8
9
0 Operator
Planning is essential in organizing
an IVR menu structure that makes
sense. Planning also helps you to
identify needs for custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, etc.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level, go
to top level by default.
11-2 AltiContact Manager Administration Manual
100, Phrase 10
Action
Collect
Extension
Collect
Extension
Collect
Extension
Expand Tree
(No. 110)
Expand Tree
(No. 120)
Expand Tree
(No. 130)
Expand Tree
(No. 140)
To Operator
Auto Attendant ID:
Express Support
Digit Meaning
1 Installation Call Extension
2 Board
Support
3 Version 5
Support
4 Version 6
Support
5
6
7
8
9
0 Operator
Auto Attendant ID:
Sales
Digit Meaning
1 Hardware
2 Application
s
3 Check
Order
Status
4 Other:
Ques-tions,
etc.
5
6
7
8
9
0
110, Phrase 20
Action
(Workgroup
350)
Call Extension
(Workgroup
360)
Call Extension
(Workgroup
370)
Call Extension
(Workgroup
380)
To Operator
120, Phrase 30
Action
Call Extension
(Workgroup
310)
Call Extension
(Workgroup
320)
GoTo Item 127
(Collect Order
#)
Call Extension
(Workgroup
311)