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Setting Call Handling Options
•
To an Extension—select an extension number in the drop-down list.
See "A 10-Hop Limit to Call Forwarding for Direct Calls" on page 14-
19.
•
To a Group—select a group from the drop-down list.
•
To the Operator
•
To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window, as
discussed in "Setting Other Call Restrictions" on page 13-29. Also, see
"Outcall to Cellular or PCS Phone Numbers" on page 14-16.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
•
To an App Ext—when used in conjunction with a third party
notification application, the App Ext feature enables an extension to
connect to an application that can receive the notification event; use
the drop-down list to choose the log on extension to which the third
party application is connected. Contact your local AltiGen dealer for
more information on using this feature.
•
To Line Park—if configured, select a Line Park group (configured in
"Line Park Configuration" on page 18-1) from the drop-down list.
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the huntgroup agent extension within a specified
number of rings.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following forwarding options for no answer call handling:
•
Next Group Member (huntgroup extensions only)
•
Extension—select an extension number in the drop-down list. See "A
10-Hop Limit to Call Forwarding for Direct Calls" on page 14-19.
•
Group Voice Mail (huntgroup extensions only)
14-20 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
