Altigen AltiWare ACM 5.2 Manuals

Manuals and User Guides for Altigen AltiWare ACM 5.2. We have 1 Altigen AltiWare ACM 5.2 manual available for free PDF download: Administration Manual

Altigen AltiWare ACM 5.2 Administration Manual (436 pages)

Brand: Altigen | Category: Software | Size: 6.62 MB

Altiware Acm
1
Table of Contents
3
About Thi Manual
13
Related Publications
13
About this Manual

13
CHAPTER 1 Overview

15
- Technology Enhancements in Release 5.1 and 5.2
  15
Hapter

33
- Altiware Requirements
  
  33
  - Minimum System Requirements
    33
    
    Supported Operating Systems
    33
    
    CPU, Memory, and HDD Requirements
    34
  - Preparation for Installation
    34
  - Altiware Licenses
    35
  - Installing Altiware
    35
  - Installing Altiware Admin on a Network Client
    36
  - Uninstalling Altiware
    36
  - Troubleshooting (Error Messages)
    36
  - C Hapter
    38
Hapter

39
- Getting Around Altiware Administrator
  
  39
  - Logging in and out
    39
  - Changing the Password
    40
  - The Altiware Administrator Main Window
    40
    
    The Main Menu
    40
    
    Quick Access Toolbar
    41
    
    Status Bar
    42
  - The View Windows
    42
    
    Boards View Window
    42
    
    Extension View Window
    43
    
    Trunk View Window
    44
    
    Call Log View Window
    45
    
    Workgroup View Window
    45
    
    Current Resource Statistics Window
    46
  - Stopping the Altigen Switching Service
    47
  - Programs Available from the Windows Start Menu
    48
Hapter

49
- System Configuration
  
  49
Hapter

77
- Gateway Management
  
  77
  - Managing Altigateways
    78
  - Setting Parameters
    79
  - Adding and Attaching a Gateway
    80
  - Detaching and Deleting a Gateway
    81
  - Changing Gateway ID and Password
    81
  - Altigateway Configuration Tool
    82
  - C Hapter
    84
CHAPTER 6 Voice Mail Configuration

85
- Managing Messages
  85
Hapter

91
- Auto Attendant Configuration
  
  91
  - Planning Is Essential
    91
    
    Example: AA Planning
    92
  - Adding Auto Attendants
    92
  - Editing Auto Attendants
    93
    
    Configuring Menu Items
    94
    
    Collecting Digits
    96
    
    Making Auto Attendant Assignments
    98
  - Phrase Management
    98
    
    Using Pre-Recorded Prompts
    98
    
    Recording Custom Phrases from the Altigen Phone
    99
    
    Using Professionally Recorded Phrases
    99
Hapter

101
- Multilingual Configuration
  
  101
Hapter

109
- Call Recording Configuration
  
  109
  - Description of the Recorded File Name
    109
  - Configuring Call Recording
    110
    
    Using a Remote Shared Directory
    111
    
    C Hapter
    115
Hapter

117
- Application Extension Configuration
  
  117
  - Application Extension Setup
    117
    
    Application Failover Plan
    118
    
    Application Information
    119
    
    Readying the Application
    119
Hapter

121
- Board Configuration
  
  121
  - Using the Triton Resource Board
    123
  - Using the Triton Meetme Conference Board
    123
  - Configuring the Quantum Board
    123
  - Triton Resource Board
    123
  - Triton 30-Party Conference Board
    123
  - Quantum Board
    123
  - Configuring the Triton Analog Station Board
    124
  - Triton Analog Station Board
    124
  - Configuring the Triton Analog Trunk LS/GS and LS Boards
    125
  - Configuring the Triton Voip Board
    125
  - Triton Analog Trunk LS/GS and LS Boards
    125
  - Triton Voip Board
    125
  - Configuring the Triton T1/E1 Board
    126
    
    Configuring the Board
    126
    
    Triton T1/E1 Boards
    126
    
    Reading the Status Messages
    128
    
    Setting up Channels on the Triton T1/E1 Board
    131
    
    Installing a Channel Service Unit (CSU)
    139
    
    Troubleshooting T1/E1-Common Symptoms
    139
  - Configuring Virtual Boards SIPSP and H323SP
    140
    
    Configuring the SIPSP Board
    140
    
    Virtual Boards SIP and H323
    140
    
    Configuring the H323SP Board
    141
  - Configuring the MAX Board
    142
  - MAX1000 Board
    142
  - Configuring the Virtual Mobileext Board
    143
  - C Hapter
    143
Hapter

145
- Trunk Configuration
  
  145
  - Trunks out of Service
    145
  - Channel Identification
    145
  - Opening the Trunk Configuration Window
    146
  - Selecting Trunks to Set Attributes
    147
  - Configuring One or Multiple Trunks
    148
  - Setting General Trunk Attributes
    148
  - H323 Tie Trunk Properties
    152
  - SIP Tie Trunk Properties
    152
  - SIP Trunk Properties
    153
    
    Configuring a SIP Trunk
    153
  - Triton T1/E1 Trunk Properties
    155
    
    Caller ID and DID Incoming Sequence Example
    157
  - Triton Analog Trunk GS/LS Properties
    158
    
    Performing Impedance Match on Your Own
    161
    
    Using the Match Impedance Button
    161
    
    Measuring the Rx Level of a Trunk Channel
    162
    
    If You Don't Have the Milli-Watt Test Number
    163
    
    If You Need to Improve the Rx Level
    163
  - Quantum Trunk Properties
    167
  - Incoming Call Routing
    170
    
    Regular Trunk Calls
    170
    
    Web IP Calls
    170
  - Outgoing Call Blocking
    171
  - C Hapter
    172
CHAPTER 13 In Call Routing Configuration

173
- Caller ID Routing
  174
  - Adding and Deleting Caller ID Route Entries
    174
  - Defining Caller ID Routing
    175
  - DNIS Routing
    175
    
    Adding and Deleting DNIS Route Entries
    176
    
    Defining DNIS Routing
    176
    
    C Hapter
    178
Hapter

179
- Out Call Routing Configuration
  
  179
  - Configuring out Call Routing
    180
    
    Working with Route Definitions
    181
    
    Setting Default Routes
    182
    
    Working on Dialing Patterns
    183
    
    Dialing Pattern Configuration Tips
    185
  - Configuration Example - Solving 10-Digit Dialing
    186
  - Resolving Dialing Delay for Non-Usa/Canada Countries
    188
  - C Hapter
    190
Hapter

191
- Extension Configuration
  
  191
  - About the Apply to Button
    192
  - Setting up Extensions
    192
    
    Setting Personal Information
    193
    
    Call Recording Options
    195
    
    Forced Account Code
    195
    
    Physical Location and Type
    197
    
    Setting the Line Properties
    197
    
    IP Extension Configuration
    200
    
    Phone Display Options
    201
  - Configuring Group Options for an Extension
    201
  - Setting Inter Call Delay
    203
  - Setting up Station Speed Dialing
    204
  - Setting the Mailbox Options
    205
    
    Disabling a Mailbox
    205
    
    Setting an Information-Only Mailbox
    205
    
    Mail Forwarding Options
    206
    
    Setting Message Playback Options
    206
    
    SMTP/POP3 Setting
    206
    
    Synchronizing with Exchange Server
    206
    
    Press "0" Option
    207
    
    Setting Mailbox Capacities
    207
  - Setting Message Notification Options
    207
    
    Setting the Message Types for Notification
    208
    
    Emergency Notification
    209
    
    Unusual VM Activity Notification
    209
    
    Setting the Type of Notification
    210
    
    Setting Notification Business Hours
    211
    
    Setting Notification Timing
    211
    
    Enabling Message Notification
    212
  - Configuring Calling Restrictions
    212
    
    Setting Call Restriction Options
    212
    
    Setting Other Call Restrictions
    213
  - Setting Answering Options
    213
    
    Forwarding All Calls
    214
    
    Do Not Disturb
    215
    
    Handling Busy Calls
    216
    
    Handling Unanswered Calls
    216
    
    Setting Call Waiting Options
    216
  - Configuring One Number Access
    217
    
    One Number Access Options
    218
    
    Call Screening
    219
    
    Setting Caller ID Verification
    219
    
    Specifying Forwarding Numbers
    219
  - Setting up Monitor Lists
    220
    
    Configuring a Monitor List
    220
    
    C Hapter
    221
Hapter

223
- Setting up IP Extensions
  
  223
  - Setting an IP Extension
    227
    
    Setting Voip Codec for IP Extension
    228
Hapter

231
- Altigen IP Phone Configuration
  
  231
  - C Hapter
    234
Hapter

237
- Mobile Extension Configuration
  
  237
  - Mobile Extension Diagram
    238
  - Setting up a Mobile Extension
    238
  - Voice Mail for Mobile Extensions
    245
  - Mobile Extension Limitations
    245
Hapter

247
- Hunt Group Configuration
  
  247
  - Overview of Huntgroup Configuration Window
    248
  - Setting up Huntgroups
    248
    
    Establishing Basic Hunt Group Attributes
    249
    
    Setting Call Restrictions
    250
  - Establishing Hunt Group Membership
    250
    
    Setting Login Status for System Restart
    251
  - Setting Hunt Group Mail Management
    251
    
    Disabling a Mailbox
    252
    
    Setting E-Mail Options
    252
    
    Synchronizing with Exchange Server
    252
    
    Setting Mailbox Capacities
    253
    
    Setting Mailbox Playback Options
    253
  - Setting Message Notification Options
    254
    
    Setting the Message Types for Notification
    254
    
    Setting Notification Timing
    255
    
    Setting the Type of Notification
    255
    
    Setting Notification Business Hours
    256
  - Setting Call Handling Options
    256
    
    Forwarding All Calls
    257
    
    Handling Busy Calls
    257
    
    Handling Unanswered Calls
    258
    
    Setting a Hunt Group's Call Distribution Rule
    258
  - Setting Queue Management Options
    260
  - C Hapter
    260
Hapter

261
- Paging Group Configuration
  
  261
Hapter

265
- Line Park Configuration
  
  265
  - C Hapter
    268
Hapter

269
- Workgroup Configuration
  
  269
  - Workgroup Functionalities
    269
  - Creating and Configuring Workgroups
    272
  - Overview of Workgroup Configuration Window
    272
  - Setting up Workgroups
    273
    
    Establishing Basic Workgroup Attributes
    273
    
    Setting Call Restrictions
    274
    
    Service Level Threshold
    275
    
    Workgroup Recording Options
    275
  - Establishing Workgroup Membership
    277
    
    Setting Login Status for System Restart
    279
  - Setting Business Hours
    279
  - Setting up Skill Based Routing
    281
    
    Setting Rules for Skill Based Routing
    283
  - Setting Workgroup Mail Management
    285
    
    Disabling a Mailbox
    286
    
    Setting E-Mail Options
    286
    
    Synchronizing with Exchange Server
    286
    
    Setting Mailbox Capacities
    287
    
    Setting Mailbox Playback Options
    287
    
    Press "0" Option
    288
    
    Voice Mail Access Option
    288
  - Setting Message Notification Options
    288
    
    Setting the Message Types for Notification
    288
    
    Setting the Type of Notification
    289
    
    Setting Notification Business Hours
    290
    
    Setting Notification Timing
    290
  - Setting Call Handling Options
    290
    
    Handling Busy Calls
    291
    
    Forwarding All Calls
    292
    
    Handling Unanswered Calls
    292
    
    Number of Rings before Handling
    293
    
    Setting Intragroup Call Distribution
    293
  - Queue Management - Basic
    295
    
    Queue Announcement
    296
    
    Setting Queue Phrase Options
    296
    
    Expected Wait Time Sampling
    297
    
    Queue Overflow Forwarding
    297
    
    Priority Promotion
    298
    
    Quit Queue Option
    298
    
    Supervisor Queue Control
    298
  - Queue Management - Advanced
    299
    
    Announcement
    299
    
    Menu Selection
    300
    
    Queue Overflow
    301
  - Application Extension Queue Control
    302
  - Agent Logout Reason Codes
    302
  - C Hapter
    303
Hapter

305
- Managing and Using Meetme Conference
  
  305
  - Setting the Meetme Conference Extension
    306
  - Meetme Conference Window
    306
  - Working in the Meetme Conference Window
    307
  - Creating a Meeting
    308
  - E-Mailing a Meeting Invitation
    311
  - Modifying the E-Mail Template
    312
  - Starting and Stopping a Meeting
    312
    
    Continuing a Meeting Beyond Its Duration Time
    312
  - Joining a Meeting
    313
  - C Hapter
    313
Hapter

315
- Network Configuration Guidelines for Voip
  
  315
  - Isp/Intranet Quality of Service (Qos)
    315
  - WAN Bandwidth
    315
  - WAN Router Configuration
    316
  - Firewall Configuration
    316
  - Network Using NAT
    316
  - Network Configuration Guidelines for Altigen IP Phones
    317
  - Configuration Guidelines for NAT
    317
    
    Private Network Configuration Example
    317
    
    VPN Network Configuration Example
    319
    
    C Hapter
    322
Hapter

323
- Enterprise Voip Network Management
  
  323
Hapter

355
- System Report Management
  
  355
  - System Summary Report
    355
  - IP Cumulative Traffic Statistics
    356
    
    Resetting Cumulative Statistics
    357
Hapter

359
- Microsoft Exchange Integration
  
  359
  - Requirements
    359
  - Exchange Server Configuration
    362
  - Exchange System Manager Configuration
    363
  - Installing Outlook 2003/2007 Client on the Altiware System
    367
  - Enabling the Exchange Server
    369
  - Enable Exchange Integration in Altiware Admin
    371
  - Testing the Exchange Server Setup
    372
  - Troubleshooting Tips
    372
  - Notes
    374
Hapter

375
- TAPI Integration
  
  375
  - Installing the TAPI Proxy Server
    375
  - Setting up the Client
    376
    
    Install the Altigen TAPI Service Provider on the Client
    376
    
    Set up Phone and Modem Options
    376
    
    Set up Phone Dialer
    378
    
    Making a Call in Microsoft Outlook
    379
    
    Testing TAPI Service Provider on the Client System
    379
  - Changing TAPI Configuration Parameters
    381
  - C Hapter
    381
- Hapter
  
  383
  - Tools and Applications
    383
    
    Altigen Board Test
    383
    
    Backup and Restore Utility
    384
    
    CT-Bus Test Tool
    384
    
    Backing up Files
    385
    
    Scheduling Backups
    385
    
    Restoring Backed up Files
    386
    
    Altiware Admin & Extension Security Checker
    387
    
    Checking Extension Security
    388
    
    Start & Stop All Altigen Services
    390
    
    Trace Collector
    390
    
    Limitations
    393
    
    Voice File Converter
    394
    
    Read Config
    395
    
    Work/Hunt Group Converter
    396
APPENDIX A E1-R2 and E1 ISDN PRI Installations

399
- E1 R2 cas Installation
  399
- E1 ISDN PRI Installation
  411
Ppendix

399
APPENDIX B Required Service Parameters

415
Ppendix

415
APPENDIX C Network Ports

419
- Remote IP Phones Behind NAT
  421
APPENDIX D Technical Support & Product Repair Services

423
- Technical Support
  423
- Product Repair
  424
- Technical Training for Administrators
  424
Ppendix

423
APPENDIX E Troubleshooting

427
- Troubleshooting Voip-Common Symptoms and Solutions
  427
Appendixe

427
Index

429

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Altigen AltiWare ACM 5.2 Manuals

Altigen AltiWare ACM 5.2 Administration Manual (436 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

Altiware Requirements

Hapter

Getting Around Altiware Administrator

Hapter

System Configuration

Hapter

Gateway Management

CHAPTER 6 Voice Mail Configuration

Hapter

Auto Attendant Configuration

Hapter

Multilingual Configuration

Hapter

Call Recording Configuration

Hapter

Application Extension Configuration

Hapter

Board Configuration

Hapter

Trunk Configuration

CHAPTER 13 In Call Routing Configuration

Hapter

Out Call Routing Configuration

Hapter

Extension Configuration

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Paging Group Configuration

Hapter

Line Park Configuration

Hapter

Workgroup Configuration

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines for Voip

Hapter

Enterprise Voip Network Management

Hapter

System Report Management

Hapter

Microsoft Exchange Integration

Hapter

TAPI Integration

Hapter

APPENDIX A E1-R2 and E1 ISDN PRI Installations

Ppendix

APPENDIX B Required Service Parameters

Ppendix

APPENDIX C Network Ports

APPENDIX D Technical Support & Product Repair Services

Ppendix

APPENDIX E Troubleshooting

Appendixe

Index

Related Products

Altigen Categories