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Announcement
The Announcement window allows for configuration of queue
announcements.
Figure 14. Announcement window of Advanced Queue Management, Workgroup
Configuration
To configure queue announcements:
1.
Select from any of the following check boxes:
• Queue Position
• Expected Waiting Time
2.
Use the drop-down lists to select the Greeting Phrase and Update
Phrases that will be played to callers in queue.
3.
Select the Update Interval (in seconds) to be inserted between queue
phrases.
4.
Click OK or Apply.
Menu Selection
The Menu Selection window allows for configuration of a voice menu
selection that can be made available to callers in queue. When a workgroup
queue is controlled by the Advanced Queue Management Application, calls
in queue will hear a menu prompt. The menu will allow callers to take
certain actions based on digit input, and callers can also hear one or more
phrases associated with the actions.
AltiContact Manager Administration Manual
Workgroup Configuration
15-33
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Troubleshooting
