Table of Contents
Advertisement
Index
A
About icon 4-4
access
restriction 1-22
system 4-10
access code 7-3, 7-5
account code 1-6
ACD 1-28
call handling 15-24
ACM Administrator 1-25
installation 3-44
login 3-45
activity
configuration 5-29
adding a huntgroup 14-3
adding or changing hardware 3-46
address
AltiGen Communications,
Inc. 1-ii
IP 23-6
network 23-2
administration
AltiContact Manager 5-1
remote 1-25
Adobe Acrobat PDF 3-1
advanced queue management 15-32
menu selection 15-33
queue overflow 15-35
Advanced Queue Management
application 1-12
advanced setup button 15-32
after hours handling for
workgroups 1-13
after hours scheduling 15-11
agent
logout reason codes 12-6
agent check box 13-7
agent configuration 13-1
Agent Extension view window 4-6
Agent icon 4-4
agents auto logout 15-11
A-law 5-25
AlCM Administrator
login 3-45
allow call redirect/priority
change 15-32
Allow Do Not Disturb Feature 13-32
Allow Supervisor Monitor/Barge-In/
Record Logout Agent's call check
box 12-8
alternate mark inversion (AMI) 6-23
AltiAdmin 3-1
menus & windows 4-1, 4-11
AltiBackup 3-1
AltiConsole 1-28, 1-29, G-1
AltiContact Manager
administration 5-1
call center features 1-6
characteristics 1-3
NT service 3-2
online registration 3-9
PBX features 1-6
platform selection 2-1
AltiGatekeeper
installation 9-13
AltiGen Communications
phone numbers 1-ii
AltiGen Communications, Inc.
address 1-ii
AltiGen IP phone NAT support 9-30
AltiGen Switching Service 3-18
Alti-IP 600 1-31
phone configuation 17-1
AltiMail
making a call from 1-19
Alti-MSCRM 1-30
AltiPCM 1-29
AltiReach 1-28
call management 23-36
call view 1-20
AltiServ
hardware requirements 2-1
AltiServ features 1-25, 1-27
AltiServ-to-AltiServ network 9-31
AltiView 1-29
AltiVR Player 1-28
AltiContact Manager Administration Manual I-1
Index
Advertisement
Table of Contents
Troubleshooting
