Table of Contents
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Index
Q
quality of service (QoS) 9-9
Quantum
line properties 13-10
trunk properties 7-5
Quantum Board
configuration 6-2
Quantum board
specifications 2-5
trunk seizure 7-7
queue
multiple announcements 1-14
queue announcement 1-11, 15-28
queue call priority score 15-33
queue management
for huntgroups 14-23
for workgroups 15-27
queue management APIs 1-23
queue overflow
advanced queue
management 15-35
queue overflow routing 15-29,
15-37
queue phrase options 15-28
queue quit 1-11, 15-37
queuing control
advanced 15-32
basic 15-28
Quick Access toolbar 4-4, 4-10
quit queue 15-30
R
readme.txt 3-1
Realtime Transport Control Protocol
(RTP/RTCP)
definition 6-10
reason codes 12-6
record option 7-5
recorded announcements 5-27
recorded phrases 11-10
recording options 8-3
for workgroups 15-4
Recording Seat license 13-7, 13-8,
15-5
recording tone 13-8, 15-5
I-12 AltiContact Manager Administration Manual
reducing dialing delay for en-bloc
trunks 10-8
refresh interval 4-10
registration
manual online 3-8
registration methods 3-8
reminder calls 1-20
remote
call forwarding 1-6
remote locations 9-4
remote systems 3-44
report
cumulative IP traffic
statistics 22-3
system summary 22-1
Reports menu 4-3
reports, call logs 5-20
reports, system 22-1–22-4
requirements
basic AltiServ platform 2-1
requirements, system hardware 2-1
Reset button 4-6, 4-7
resetting cumulative statistics 22-4
Resource Board 6-2
restore files 3-47
Restoring files 21-4
restricting tie trunk calls 5-18
restrictions
call 13-28
outgoing call 13-27
return policy B-5
ring all available members 14-21,
15-24
ring back 5-4
ring fewest answered calls 15-25
ring first available member 14-21,
15-24
ring longest idle member 14-21,
15-24
ring no answer (RNA) 14-21
ring shortest average talk time 15-25
ring-back tone generation 1-27
ringing
distinctive 5-3
RMA B-5
RNA Agent Auto Log Out 14-21
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Table of Contents
Troubleshooting
