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Table 12. IVR Actions
Action
Call - Dial By Name
Call - Collect Exten-
sion
Call - Directory Ser-
vice
Call - Disconnect
VM - Record Mes-
sage
VM - Mailbox Access
Adv. - System Call
Back
Adv. - Collect Digits
Adv. - Data Directed
Routing
Adv. - Application
Process Control
Description
Prompts the caller to enter the name (first, or last, or
both in any order) of the person they wish to speak
with and dials the extension that matches the name.
Callers may enter just the first letter of the last name
to hear a list of all users with last names that begin
with the letters entered.
Call the extension entered by the user.
Lists the system users and their extensions to the
caller. For this to work properly, users need to record
their directory names.
Disconnects the call.
Records the caller's message. A drop-down list
appears from which you select the extension to which
to route the voice message.
Routes the call to the AltiGen Voice Mail System
voice mailbox after successful login. This is nor-
mally assigned to the # digit.
Calls the user at a remote location, only after the
caller logs in with extension and password. The
caller should enter a 1 and the area code if it is a long
distance number, or 011 and the country code if it is
an international number. You must be using a Cen-
trex system to use this feature.
See the discussion below on "Collecting Digits".
Prompts the caller to input digits or text and use the
data entry to route the call. This allows third party
applications to route incoming calls based on caller
information.
For 3rd party application integration.
AltiContact Manager Administration Manual
IVR Configuration
11-7
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Table of Contents
Troubleshooting
