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Setting up Extensions
•
Auto Record to central location—records all calls, which are saved
to a centralized location (defined in Recording Configuration on the
CallCenter Management menu - see page 13-1); this option requires
a Recording Seat license to be available.
Note: This option also gives the agent/extension the ability to record
on demand, if no call is being recorded.
•
Record on demand to central location—records calls on demand,
which are saved to a centralized location (defined in Recording
Configuration on the CallCenter Management menu - see page 13-
1); this option requires a Recording Seat license to be available.
•
Record on demand to extension VM—records calls on demand,
which are saved to the extension's voicemail box.
Note: When retrieving voice mail as an email, if the voice mail file
has a recorded file attached, the recorded file is not forwarded
in the email.
•
Auto record X Out of 10 calls—automatically records all incoming
personal calls at a specified interval for every 10 calls. Group calls are
not recorded.
•
Insert Recording Tone—plays a recording beep to alert the parties
that the conversation is being recorded.
Notes:
•
The recording session starts when the call enters the connected state
and ends when hang up or flash is pressed, or when the call is
transferred.
•
The recording setting at Extension Configuration only applies to
personal calls. The recording setting at Workgroup Configuration only
applies to workgroup calls. To allow an agent to record all calls
(personal and workgroup), both recording settings must be enabled.
Changing the Extension Location or Type
Changing the Type
The type of extension is set when you create the extension: physical or
virtual, described on page 14-2. After you create the extension, the
extension is displayed in brackets within a tree list on the left side of the
General tab.
14-8 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
