Altigen AltiContact Manager Version 5.0 Administration Manual page 52

Key AltiContact Manager Characteristics
•Dialed Digit Translation - allows the administrator to select
NEW
a single dialed digit that can be assigned to route a call to any
destination.
Distinctive Ringing for Workgroup Calls - allows
NEW
workgroup incoming calls to use a different ringing cadence
from normal calls.
•Dialed Digit Translation - First Dialed Digit Translator
NEW
allows the administrator to select a single dialed digit that can
be assigned to route a call to any destination. Extension
Dialed Digit Translator allows predefined dialed digits by an
extension to be translated into a different dialing string.
Holiday Routing - routes inbound DNIS and trunk calls on
NEW
designated holidays to specified destinations. You can create
separate routes for business and non-business hours on half-
day holidays. In ACM 5.0, multiple Holiday Profiles can be
configured in a system. Also, multiple Holiday Profiles can be
assigned to DNIS Routing, Caller ID and Trunk In Call Routing
entries.
• Login/Logout/Keep Login Status on system startup or reboot - all
group members can be set to the "Login" or "Logout" state at system
startup or reboot. By default, group members are set to "Keep Login
Status."
• Multiple Queue Announcements - allows each group to have its own
set of unique audio announcements. Up to five announcements can be
configured for each group. The intervals between announcements can
also be configured.
Multiple Workgroup Membership - allows each extension
NEW
to belong to multiple groups. In ACM 5.0, the system can be
configured with a maximum of 64 groups (workgroup/
huntgroups/paging groups).
• Multiple Workgroup Log In and Log Out - lets group members
quickly log in and out of multiple groups.
• Outbound Workgroup Call Monitoring - Workgroup supervisor
can monitor agent's inbound and outbound calls. If an agent wants to
make a personal call that is not monitored, the agent must either log out
or set the Outbound Workgroup to N/A (if enabled in AltiAdmin).
Calls can be barged-in on regardless of login status.
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