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Software Installation
• 128 IP Extension License (generated during OE 4.6 product
registration)
• NOVO or SDK Recording
• External Logger
• Contact Advantage
For step-by-step instructions on the licensing process, refer to page 3-27.
Registration
Licenses must be registered with AltiGen for the system to function at full,
licensed capacity. This registration includes both AltiContact Manager
systems information, as well as registering dealer, installer, and end user
(customer) data for each AltiGen system installed or upgraded to
AltiContact Manager.
All software must be registered, including AltiWare Office products. No
AltiGen software comes out of the factory pre-registered. All license keys
must be registered to the system key and without proper registration,
the system will function with only 8 extension ports enabled. If the
system key is not present, AltiAdmin cannot be connected to the
server. To support the new licensing and registration requirement, all
copies of AltiContact Manager software (new) are shipped with a system
key.
Once registered, system keys have license keys associated with them. All
license keys are individually tracked and can only be registered to one
system key. Individual license keys cannot be reactivated or installed on a
different system once it has been registered the first time. The same license
key cannot be associated with multiple systems even on the same customer
site. Through registration, AltiGen tracks all licenses shipped, which
licenses have been installed and registered, and which license keys are
associated with each system key.
Dealer Installation ID
As part of the installation and registration process, the Dealer is associated
with the customer and the system installed. To facilitate this, a Dealer
Installation ID will be provided to all dealers. This Dealer Installation ID
will provide safe access to the registration system in the case where Dealers
send their software and license keys direct to the customers to install. This
Dealer Installation ID is a dealer-specific registration password and can be
AltiContact Manager Administration Manual
3-7
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Table of Contents
Troubleshooting
