Creating A Workgroup - Altigen AltiContact Manager Version 5.0 Administration Manual

The second step is, after you have created a workgroup, use the Group
Member window to assign agents to the workgroup(s).
Figure 1. General Configuration window, Workgroup Configuration

Creating a Workgroup

1. To add a new workgroup, click the Add button in the General window.
The Add New Group dialog box opens.
2. Type in a workgroup number in the Input Number field and click
OK.
15-2 AltiContact Manager Administration Manual