Table of Contents
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u-law 5-25
unanswered calls 13-33, 14-20,
15-23
uninstall AltiWare 3-47
uninterrupted power supply
(UPS) 2-3
unsupported licenses 3-6
update prompts 5-29
upgrading
AltiWare OE 3-18
UPS 2-3
User Account 3-3
user interface 4-1, 4-11
V
View menu 4-3
view window
call log 4-9
View windows 4-5, 4-10
virtual extension 13-1
definition G-11
voice
compression 1-26
encoding 1-25
quality 1-25, 6-10
voice mail
call forwarding from 1-19
configuration 8-1
distribution list 1-20, 1-24
distribution lists 8-5
forwarding 1-21
making calls from 13-29, 14-5,
15-4
messaging 8-1
voice messaging
features 1-18
message notification 1-19
reminder calls 1-20
zoomerang 1-20
voice over IP
features 1-25
voicemail playing order 13-23,
14-13, 15-16
VoIP 7-13
codeds 9-5
integrated gateway 1-26
trunk properties 7-13
VoIP configuration 9-1
VoIP troubleshooting 6-10–6-11
voltage based call indicator 7-10,
13-11
W
waiting time 4-8
WAN
bandwidth 9-9
router configuration 9-10
warranty 3-xxxi
extended warranty 3-xxxii
how to get service 3-xxxii
web IP calls 7-21
windows
view (boards, trunks, etc.) 4-5,
4-10
Wink Start 7-6
work days 5-12
Work/Hunt Group Converter 1-24,
25-1
workgroup
agent login/logout 1-16
answer handling 15-24
barge in 1-17
business hours 15-10
call pickup 1-12
call routing 1-16
CDR Search 1-13, 1-17
incoming call handling 15-20
log off reason codes 1-16
mail management 15-13
message notification
options 15-16
multiple membership of 1-14
multiple queue
announcements 1-14
operation notes when
upgrading 3-10
pilot number G-8
queue management 15-27
recording options 15-4
RNA handling 15-25
AltiContact Manager Administration Manual I-16
Index
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Table of Contents
Troubleshooting
