Altigen Center Manuals

Manuals and User Guides for Altigen Center. We have 1 Altigen Center manual available for free PDF download: User Manual

Altigen Center User Manual (78 pages)

AltiView, AltiAgent, and AltiSupervisor for AltiWare Open Edition (OE) Release 4.0

Brand: Altigen | Category: Software | Size: 7.47 MB

Table of Contents
3
Warranty

7
- C Hapter
  11
CHAPTER 1 Installation

11
Hapter

17
- Getting Started
  
  17
  - Logging in
    17
  - Logging in from a Remote Location (IP Extension)
    19
  - C Hapter
    19
  - Hiding or Exiting Center
    20
    
    Resizing the Display
    20
    
    Using the Windows Tray Phone Icon
    20
  - Call States
    21
  - Error Messages
    22
Hapter

25
- Using Center as a Desktop User
  
  25
  - About the Main Window
    25
  - About the Calls List
    26
  - Handling Calls
    27
    
    Dialing
    27
    
    Dialing by Name or Extension
    28
    
    Dialing by Number
    28
    
    Dialing Speed Dial Numbers
    29
    
    Placing Calls on Hold
    29
    
    Transferring Calls
    30
    
    Using Call Waiting
    30
    
    Conferencing Calls
    31
    
    Sending Calls to Voice Mail
    31
    
    About the Voice Mail Window
    33
    
    Using Voice Mail
    33
    
    Deleting the Message
    34
    
    Listening to Your Voice Mail
    34
    
    Saving Remotely or Locally
    34
    
    Attaching a Memo
    35
    
    Returning the Call
    35
    
    Forwarding Voice Mail
    36
    
    Working with Voice Mail Groups (Distribution Lists)
    37
    
    Changing a VM Group
    38
    
    Creating a VM Group
    38
    
    Deleting a Group
    39
    
    Choosing Extensions to Monitor
    40
    
    Monitoring Extension Activity
    40
    
    Reading the Monitor List
    41
    
    Viewing the Call History
    42
    
    Hapter
    45
    
    Logging in
    45
    
    Using Center as a Workgroup Agent
    45
    
    About the Main Window
    46
    
    Logging out or Changing Workgroups
    46
    
    Call Handling
    47
    
    Setting Status to Ready or Not Ready
    48
    
    Viewing, Sharing, or Pushing Data
    48
    
    Monitoring
    50
    
    Using Voice Mail
    50
    
    Reading the Monitor List
    51
    
    Selecting the Workgroups to Monitor
    51
    
    Viewing a Call History
    51
    
    Viewing Workgroup Statistics
    52
    
    Viewing Queues
    53
CHAPTER 5 Using Center as a Supervisor

55
- Logging in
  55
- Viewing Group Statistics
  56
- Viewing Agent Statistics
  58
Hapter

63
- Configuring Your Station Settings
  
  63
  - Apply Button and OK Button
    63
  - General Information
    64
    
    Default Trunk Access
    64
    
    Accessing Databases
    65
    
    Screen Pop and Auto Close
    65
    
    Voice Mail Play Options
    65
  - Call Handling
    67
  - One Number Access
    69
  - Message Notifications
    72
  - Station Speed Dialing Setup
    73
    
    Adding or Editing Station Speed Entries
    74
    
    System Speed Dialing
    74
Index

75

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Software IP Phone Telephone Accessories

Telephone Conference System

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Altigen Center Manuals

Altigen Center User Manual (78 pages)

Table of Contents

Warranty

CHAPTER 1 Installation

Hapter

Getting Started

Hapter

Using Center as a Desktop User

CHAPTER 5 Using Center as a Supervisor

Hapter

Configuring Your Station Settings

Index

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