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Editing IVRs
Collecting Digits
When you select the Adv. - Collect Digits action, the caller is prompted to
enter more digits. Once a minimum number of digits are entered, the
system proceeds to open a single item expansion of the Adv. - Collect
Digits action. In the item tree at the left, you can see a "& -" appear as an
expanded item action.
To use the Collect Digits action:
1.
Selecting the Adv. - Collect Digit action, first set the following
additional parameters:
Figure 3. Collect digits
• Text Tag—a name for this set of options.
• Min. Length—the minimum length of digits to be collected.
• Max. Length—the maximum length of digits to be collected.
• PSTN Call Inter-Digit Timeout—the length of time the system
will wait between collecting of digits before timing out.
• Inter-Digit Timeout after Max Length—the length of time the
system will wait after the maximum length of digits is collected.
11-8 AltiContact Manager Administration Manual
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Troubleshooting
