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•
Collecting Caller Name for PRI - PRI Caller Name feature is
incorporated, compliant to NI-2 standard.
•
Support for E1/PRI
Voice over IP Features
Voice over IP features include:
•
ACM Administrator Remote Administration - remote AltiContact
Manager locations can be managed using ACM Administrator.
•
AltiContact Manager-to-AltiContact Manager Networking
Capability - multiple AltiContact Manager systems at the same or
remote locations can be linked through an IP network. Also, this
feature provides toll savings on long distance calls by allowing users
to dial a remote AltiContact Manager system via an IP trunk and then
the destination phone number through PSTN.
•
AltiContact Manager Feature Support - many of the AltiContact
Manager features are also available when using IP trunks. See "Voice
over IP Session Support AltiContact Manager Features" on page 1-27
•
Board ID Support - The board ID of the Triton IP board is displayed
in the ACM Administrator board window. This can be used to relate a
Triton VoIP board to a hardware board.
DNIS Name Display and Routing over IP Tie Trunk -
NEW
allows for DNIS information to be transferred to the system
when routed over IP tie-trunks. DNIS name of matched entry
is displayed at AltiConsole, AltiView, AltiAgent and handset.
•
DTMF Remote Carriage - DTMF tones and/or digits are detected
and sent out-of-band, over a reliable TCP/IP channel to the remote
AltiContact Manager, to guarantee the delivery.
•
Dialing Prefix Filter - users may select a PSTN or IP trunk when
making outgoing calls by dialing a configurable access code.
•
Echo Cancellation - due to bandwidth limitations and device loading,
long delays may occur during packet delivery process, which worsens
the echo effect of recorded and live voice speech. Echo cancellation is
provided to maintain reasonable voice quality.
•
G.711 Codec - toll quality (64K) digital voice encoding, which
guarantees interoperability for better voice quality.
AltiContact Manager Administration Manual
Overview
1-25
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Table of Contents
Troubleshooting
