Related Manuals for Altigen AltiServ TM 4.5
Summary of Contents for Altigen AltiServ TM 4.5
- Page 1 Voice w w w. a l t i g e n . c o m Internet 02-4.5 Shaping the Future of Converged Communications...
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Page 2: User Guide
AltiServ™ for AltiWare Open Edition (OE) Release 4.5 User Guide Revised 02/2002 4003-0002-4.5... - Page 3 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 4: Table Of Contents
Contents Phone Feature Codes ....... . 1 AltiGen Voice Mail System Quick Features ....1 Making Calls. - Page 5 AltiGen Voice Mail System Quick Features ....18 Making Calls ........18 Call Management .
- Page 6 Private Messaging........40 AltiGen Voice Mail System Mixed-Media Messaging ..41 Accessing AltiGen Voice Mail System Mixed-Media Messages41 HAPTER Using AltiReach .
- Page 7 4 AltiServ User Guide...
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Page 8: Phone Feature Codes
Phone Feature Codes ## <pwd> ....Log in to voicemail at your own ### <ext> <pwd>... Log in to voicemail at another station AltiGen Voice Mail System Quick Features #11 . -
Page 9: Other Features
#26 ..... . .Station Log Out #27 ..... . .Station Log In #32 <acct code>. -
Page 10: Hapter
AltiServ Telephone Functions AltiServ provides a broad range of call-handling and dialing features. For you to use the system most effectively, you might want to browse through this section and keep it handy for future reference. Note: This guide refers to the FLASH button on the telephone device. The flash function is the off-hook flash used, for example, to take the other call in a simple call-waiting situation. -
Page 11: Putting A Call On Hold
Putting a Call on Hold While connected to a call, do one of the following: • Press the FLASH button to play music on hold —if the system is configured to play music on hold—and do not hang up. Hanging up will disconnect the call. -
Page 12: Conference Calls
Once you place the handset back on-hook, the trunk line also drops and Centrex completes the transfer. Transferring Calls into the AltiGen Voice Mail System To send an outside call into the AltiGen Mail Voice system, press FLASH # 4 0. Transferring Calls Directly to a User’s Voice Mailbox To transfer a call directly into a user’s voice mail, press FLASH ## and the user’s extension number. -
Page 13: Consultation
On each Quantum board, the extensions assigned to the board can be involved in a maximum of 3 different conferences. For example, if extensions 101–110 are all on the same board, 101, 105, and 107 could be involved in one conference call, while 104 and 108 were on another, and 109 and 102 were on a third call. -
Page 14: System Call Park And Silent System Call Park
• To park the call at another extension, press FLASH # 31 followed by the extension number. For example, to park the call at ext. 487, press FLASH # 31487. To pickup the parked call, press # 31 followed by the extension number of the station where the call is parked. -
Page 15: Multiple Call Waiting
• Operator Call = three tones Multiple Call Waiting This feature enables a “personal” queue that allows you to handle multiple incoming calls by letting callers wait in queue until you answer the call. You can transfer or park calls before answering the next call in queue. Multiple Call Waiting must be enabled for your extension by the system administrator before it can be used. -
Page 16: Account Codes
Account Codes The supervisor can create or assign codes that will enable or force users to assign outgoing calls to particular codes for billing, tracking or forecasting purposes. When this option is enabled, after the user enters outgoing call digits, the system will prompt the user for an account code before allowing the outgoing call to proceed. -
Page 17: Dialing A Remote Altiserv
Dialing a Remote AltiServ Calling a Remote Extension Directly over IP To call a remote extension directly over IP: Dial the IP trunk access code (e.g. 8). Dial the destination ID (e.g. 1), if applicable. Dial the destination extension number (e.g. 101). Calling Remote Auto Attendant or Operator If the remote system is configured to connect incoming calls to an operator or Auto Attendant (and not to a person’s or workgroup extension), you can... - Page 18 Note: The remote Extension Length must be always be set to None for the remote system entry, if using Hop Off Dialing. Hop On Dialing to a Remote Extension To hop onto a remote extension: The incoming call must come in over T1/PRI or the CO to an extension.
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Page 19: Voice Over Ip Trunk Call Support
Voice Over IP Trunk Call Support If your system is set up with Voice Over IP, you can use the following trunk-related AltiServ features during IP trunk call sessions. Supported Features The following features are supported while dialing through IP trunks: •... - Page 20 • Dial Last Caller—AltiServ will use an IP trunk to dial the last caller if that call was received via an IP trunk. • Call Restrictions • Speed Dialing—be sure to enter all appropriate prefixes such as IP trunk access code, Dialed Digits, etc. •...
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Page 21: Remote Locations Ip Dialing Chart
Remote Locations IP Dialing Chart To use IP trunks to dial remote AltiServ locations, generally you need to know the IP trunk access code, the remote location ID (the digit[s] you dial to reach the remote server), and the remote extension you want. You can use the following chart to list the IDs and extension lengths for each remote AltiServ system. -
Page 22: Using Feature Codes
Using Feature Codes The following sections describe additional telephone features used for call handling and management. To use any of these features: Lift the handset off-hook and wait for the dial tone. Dial the keys indicated in the “Dial” column. Follow the instructions in the “Description”... -
Page 23: Answering Calls
Answering Calls Feature Dial Description Individual Call Connects to the local set with extension <ext>. Pickup <ext> Note: For workgroup calls, only a workgroup System Call Connects the call of any ringing phone to the Pickup local set. (any ringing Note: For workgroup calls, only a workgroup phone) Personal Call... - Page 24 Hands Free Allows you to receive internal calls through the Intercom Mode speaker phone without having to pick up the handset to answer, as the system will connect the call to your phone automatically within one ring. Outside calls, however, will continue to ring the phone, and you must answer these manually.
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Page 25: Altigen Voice Mail System Quick Features
AltiGen Voice Mail System Quick Features The following voice messaging features are accessible in the same way as telephone features, without having to login to the AltiGen Voice Mail System. Feature Dial Greeting Menu # 11 <pass- word> Password Menu # 28 Making Calls Feature... - Page 26 Last Number Redial Saves and redials the last number dialed. a <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.; <string> = character string b Feature available only on systems with Triton Analog Extension board. If you are unable to make calls within certain area codes, check with your Sys- tem Administrator for any toll restrictions placed on codes and dialing prefixes.
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Page 27: Call Management
Call Management Feature Dial Description Station Log Out #26 Deactivates or shuts off your extension, forward- <pass- ing all calls to voice mail. This feature can be word> used to move your extension from your phone set to another phone set in the office. Station Log In Reactivates your extension at your original phone <ext>... -
Page 28: Workgroup Features
Workgroup Features Feature Dial Workgroup Call Pickup <wkgp ext> Outbound Workgroup #53 Workgroup Log In <wkgp ext> Multiple Workgroup #54 + 0 + Log In <wkgp ext 1> + # + <wkgp ext 2> + # etc. Workgroup Log Out <wkgp ext>... -
Page 29: Other Features
Other Features Feature Dial Description Feature Status Retrieves an announcement about currently Check activated telephone features. In addition, the dial tone changes when the following features are activated: Do Not Disturb, Call Forward- ing, Remote Call Forwarding, Hands-Free Mode, Dial Tone Mute Mode, Outside Call Blocking (Operator only) and Operator Off- line (Operator only). -
Page 30: C Hapter
Operator Features This section is provided specifically for the designated Operator. Depending on your organization, this may be a single person or a number of people. Call Handling and the Auto Attendant If your system uses the Auto Attendant, it can handle and route incoming calls automatically with prompts and menus;... -
Page 31: Operator Off-Line
Operator Off-line When the Operator Off-line feature is activated, all calls are directed to the Auto Attendant. When callers dial 0 in the Auto Attendant, the system transfers the call to the next extension in the workgroup if one is configured. -
Page 32: Using The Altigen Mail Voice System
Using the AltiGen Mail Voice System This chapter describes the features and functions in the AltiGen Voice Mail System, the voice messaging subsystem of AltiServ. The AltiGen Voice Mail System includes basic voice mail functions and more sophisticated features such as an interface with email. The AltiGen Voice Mail System voice prompts provide instructions and options for all functions. -
Page 33: Remote Login
To perform a normal login at your station: Press ##, followed by your password. To login from another station or as a virtual extension: Press ###, followed by your extension number, followed by your password. Remote Login For remote login from outside the office: Dial your company phone number and during the Auto Attendant greeting, press #, followed by your extension number, followed by your password. -
Page 34: About Passwords
About Passwords A valid password must be 4 to 8 digits in length, and different from your extension number. It can contain numbers or letters A- Z. The letters map to numbers as follows: Numbers Letters A, B, C, a, b, c D, E, F, d, e, f G, H, I, g, h, i J, K, L, j, k, l... -
Page 35: Altigen Voice Mail System Main Menu Options
If you leave a voicemail message and press # for delivery options and then # to send it, you are given the option to return to the Auto Attendant to try other extensions. AltiGen Voice Mail System Main Menu Options Once you’ve successfully logged into the AltiGen Voice Mail System, you are presented with the following options at the Main Menu: Listen to New Messages... - Page 36 Disposing of the Messages After or while listening to a new or saved message, you have the following options. Press… • 1 to delete • 2 to replay • 3 to save • 4 to forward a copy of the message with an introduction •...
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Page 37: Sending Messages
cellular service provider does not confirm to standard ringback tones. To work around this problem, instruct users to append a few commas (,) to the outcall (cellular) number when entering it. One comma provides a one second pause. Sending Messages To send a message: At the Main Menu, press 3. -
Page 38: Making A Call From Within The Altigen Voice Mail System
Making a Call from within the AltiGen Voice Mail System You can make a call, either to another user’s extension number or to an external phone number, using the AltiGen Voice Mail System. This can be useful, for example, when you’re calling in from a remote location and want to respond to messages and make other calls, all on the same call into the AltiGen Voice Mail System. -
Page 39: Changing Your Password
Record your greeting and press # when finished. Example: “Hi, this is Mary Smith. I am unable to answer your call at this time. Please leave a detailed message and I will return your call promptly.”* • 2 to record your Directory Name. Record your full name and press # when finished. -
Page 40: Using Message Notification
To change your password, after pressing 4 at the Main Menu to hear the Personal Options … Press 2 for the Password options Press 1 to change the password Enter a new password. See “About Passwords” on page 27. Using Message Notification When you’re away from your desk, you can use the Message Notification function to alert you about incoming messages. -
Page 41: Using Reminder Calls
• 5 to set a notification schedule, and then select one of the follow- ing options: — 1 to activate notification at all times — 2 to activate notification during off hours — 3 to setup your own notification schedule The AltiGen Voice Mail System will prompt you for the activate and deactivate times. -
Page 42: Call Forwarding
• 2 to deliver the reminder to the outcall number or delivery phone number designated in Message Notification. If you want to change this number, you need to separately. Press # to confirm the message delivery. Reviewing Scheduled Reminder Calls If a scheduled reminder call has not been delivered, there is an additional option on the Reminder Call menu;... -
Page 43: Using Distribution Lists
Another way to listen to Feature Tips is by pressing #55 on your telephone. You can listen to just one tip at a time or listen to all the tips at once. To turn this feature off, press 6 at the Personal Options menu. This is a toggle feature, so that if the feature is turned off, pressing 6 at the Personal Options menu will turn it back on again. - Page 44 Editing a Distribution List To add or remove list members, after pressing 4 at the Main Menu to hear the Personal Options menu, press 7 to access the Distribution Lists menu, then… Press 3 to Modify a distribution list. When prompted, enter a 2-digit number to identify the list. When prompted, do one of the following: •...
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Page 45: Log On/Off Ip Extension (Dynamic Ip Addressing Only)
Log on/off IP Extension (Dynamic IP Addressing Only) With a few exceptions (noted below), an IP extension works exactly the same as an ordinary, “analog” extension, with the added advantage of letting you work remotely without any extra cabling. Features not available on an IP extension are: •... -
Page 46: Zoomerang
Zoomerang The Zoomerang feature enables the user to listen to messages in the AltiGen Voice Mail System, make calls to the parties who left the messages, and then return to the AltiGen Voice Mail System (like a boomerang). For example, this feature can allow a traveler to return calls for all messages with one call into the AltiGen Voice Mail System from a cellular phone. -
Page 47: Private Messaging
system cannot return the call. Please check with your System Admin- istrator for your toll restrictions.) • # to send the message After pressing 2, the caller is asked to leave a call back number beginning with the area code. To notify your callers of this option, you may want to mention the option to leave a call back number in your personal greeting. -
Page 48: Altigen Voice Mail System Mixed-Media Messaging
• A replay of the message. • A prompt for you to press 1 to keep the message or 2 to delete it. AltiGen Voice Mail System Mixed-Media Messaging The AltiGen Voice Mail System can send and receive communications not only in voice mail but email. - Page 49 session so that you don’t have to enter your password every time you click Get Mail. Be sure to enter your email password when prompted. Retrieving Messages To retrieve messages using your multi-media computer: Configure your email application (see “Accessing AltiGen Voice Mail System”...
- Page 50 Click the “Send” icon when finished. The AltiGen Voice Mail System will attach the voice annotation to the email when it is sent. Note: An audio attachment is seen only at the receiving end and does not appear as an attachment on the email message composed by the sender.
- Page 51 44 AltiServ User Guide...
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Page 52: Using Altireach
H A P T E R Using AltiReach AltiReach is a Web-based management tool that provides the ability to handle AltiServ call options such as call handling, speed dialing, One Number Access, CallView, and Message Notification using a standard Web browser. It provides an easy-to-use interface and is accessible from any location that has an Internet connection. -
Page 53: The Main Menu
To access and log in to AltiReach: Obtain your organization’s AltiReach URL address from the system administrator. It will be in the form http://[servername]/altireach or http://www.[YourDomain.com]/altireach Open a web browser and go to the AltiReach URL address, where you login by entering your first and last name, extension, and password (see (see Figure 1 on page 46). -
Page 54: C Hapter
• Message Notification Figure 2. AltiReach Main Menu The remainder of this chapter describes these functions. AltiServ 4.5 User Guide... -
Page 55: Setting Call Management
Setting Call Management The Call Management page provides for setting up incoming call handling. Figure 3. Call Management Setup page Forwarding All Calls If you want to forward calls to an external number, enter the number, including the outside trunk or route access digit and any long distance prefix digits such as 1 and area code. - Page 56 Do Not Disturb If you select Enable Do Not Disturb, all incoming calls are forwarded according to your “Enable Busy Call Handling” settings, described immediately below. Busy Call Handling and No Answer Handling You can use these options to specify how you want to handle incoming calls when you’re already on the phone or when you can’t answer the phone, for example, when you’ve enabled Do Not Disturb.
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Page 57: One Number Access (Ona)
One Number Access (ONA) If you are expecting calls that you want to receive regardless of where you are, you can have the system forward those calls to you. You must enter the Caller IDs for the calls you want forwarded, and the numbers where you can be reached. - Page 58 Accessing One Number Access Setup After you set the call handling options, click the One Number Access button on the main page to open the One Number Access page. Figure 4. One Number Access Setup top of page Select the times you want to be available to ONA callers. If you choose Enable based on the following schedule, you can set up to four different schedules in the Schedule section.
- Page 59 caller to dial 1 during your personal greeting and then enter the pass- word. Select the Forwarding Numbers to be used by the system to find you when ONA is active. You can set up to four different numbers— extensions or outside numbers. For outside numbers, use the drop-down list to select the trunk access code you want to use.
- Page 60 Figure 5. One Number Access Setup bottom of page AltiServ 4.5 User Guide...
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Page 61: Message Notification
Message Notification Message Notification lets you set up how you’d like to be alerted to new messages when you’re away from your desk. You can also set up Message Notification through the AltiGen Voice Mail System. See “Using Message Notification” on page 11 for more information on this feature. Figure 6. -
Page 62: Station Speed Dialing Setup
Station Speed Dialing Setup The Speed Dial Setup page, accessed by clicking Station Speed on the main menu, lets you set up to 20 station speed dial numbers. When you add an outside number, all relevant prefix digits such as trunk or route access number, the long distance prefix 1 and area codes must precede the phone number. - Page 63 56 AltiServ 4.5 User Guide...