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How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:
1.
Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen
Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA
numbers are issued by AltiGen Customer Service and can be obtained by calling 1-510
252-9712. AltiGen reserves the right to refuse return of any material that does not have
an RMA number. The RMA number should be clearly marked on the outside of the
box in which the material is being returned. Please see the example below:
Attn.: RMA # 123
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the malfunctioning product
will be repaired or replaced.
2.
To obtain warranty service, you must provide 1) date/proof of purchase, 2) serial number
of product, 3) your name and company name, 4) your shipping address and 5) description
of the problem.
3.
For additional information, contact AltiGen via e-mail at support@altigen.com
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on implied warranties and/or do not
allow the exclusion of incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen
Communications dealer for warranty information and services.
Internet and Security Disclaimer
AltiGen Communications assumes no liability for the security of customer computer systems,
web sites and networks. Any computer connected to the Internet is at risk to the system being
compromised. While there are many ways to configure an effective, secure firewall platform,
customer implementations will vary, and as such, AltiGen Communications cannot specify
firewall settings. You may refer to the section on firewalls in this document for a list of
recommended ports used by various AltiGen applications.
xxxii AltiContact Manager Administration Manual
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Troubleshooting
